Victim Notification Team Lead - FBI

Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Enterprise Systems & Solutions, LLC, a Chenega Professional Services ’ company, is looking for a Victim Notification Team Lead to oversee the FBI’s Child Exploitation Notification Program (CENP), Victim Outreach Support & Strategy Team (VOSS) and Victim Notification System (VNS) in a supervisory capacity to help ensure that the FBI’s responsibility for timely notification is met. This position will fulfill requests for VSD victim services providers, assisting the VNS coordinator, CENP coordinator, VOSS coordinator and VSD management directly. The Victim Notification Team Lead will oversee the processing of victim contact information, case documentation and the validation and verification of case files in multiple case management systems. Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, and innovative solutions for our clients. Responsibilities Oversee VNAs/VOSS and CENPs in a supervisory capacity Fulfills requests for VSD victim services providers Assisting the VNS coordinator, CENP coordinator, VOSS coordinator and VSD management directly Overseeing the processing of victim contact information, case documentation Validation and verification of case files in multiple case management systems When directed, perform quality assurance and report generation, and create VNS accounts for victim services providers after the VNS coordinator provides approval Presenting during briefings, meetings, and training when needed by the coordinator Review weekly reports and take action as needed Work with the coordinator to update SOPs Provide on-the-job training to new victim notification analysts Assist in maintaining the VNS for numerous Field Offices and Resident Agencies, as well as headquarters, and provide additional support on duties as assigned Responsible for managing the other contractors on the contract, interviewing new candidates and coordinating all hiring requirements Setting deadlines and allocating resources effectively to meet objectives Oversee the project’s day-to-day scheduling, ensuring that all tasks are completed on time and team members are appropriately assigned their responsibilities Submit the AWS requests (in-office & telework) to VSD Management for consideration. Submit daily attendance report the Contracting Officer’s Representative (COR) and VSD PMs Ensure that the team operates cohesively and maintain a high level of customer satisfaction through clear direction and continuous support Hold regular team meetings to ensure the staff remains compliant with customer policies and procedures, addressing any issues promptly. Review and submit completed alternate work schedule tasks, ensuring all necessary adjustments are made for smooth workflow. Monitor the progress of the project, making adjustments as necessary to keep on track, and implement corrective actions swiftly if needed Work closely with customer program managers and team leads to streamline processes and increase program efficiency, leading to greater productivity and overall project success Provide administrative support to customer program managers when needed Qualifications Must be able to work onsite in Washington D.C., Monday through Friday from 8:00am until 4:30pm E.T., with a 30 minute lunch. Must possess a current and active Top-Secret clearance. Applicants must already hold this clearance. Clearance sponsorship, processing, reinstatement, or upgrades cannot be provided Bachelor’s Degree from an accredited university Education can be substituted with four (4) years of experience in a professional work environment performing similar administrative tasks to those outlined above Minimum of four (4) years of experience in a professional work environment Minimum one (1) year of supervisory experience Analytical and problem-solving skills Experience in preparing presentation materials for a wide audience Communication skills with emphasis on effectively communicating program details, providing detailed analysis and recommendations, communicating with personnel and all levels of management Experience working in collaborative sessions, while demonstrating verbal communication and presentation skills Experience producing written documentation, to include procedures and instruction Experience managing, tracking, prioritizing, and scheduling multiple projects simultaneously and with meeting short deadlines Ability to recognize when and where problems and opportunities exist and evaluate strengths and weaknesses of potential solutions to problems Experience and proficiency in Microsoft Office Suite – Excel, Word, and PowerPoint Minimum one (1) year of experience using Microsoft Excel 2008 or later version in a professional work environment to include: Creating new spreadsheets Entering data, auto fill features adding and adjusting columns and rows Sorting, Filtering and Freezing Panes Moving and copying worksheets within a workbook Separating data in one cell to multiple cells using Text – to – Columns Grouping data together using the Concatenate function Working knowledge of basic excel formulas Master’s Degree from an accredited university preferred Final salary determination based on skill-set, qualifications, and approved funding. Many of our jobs come with great benefits – Some offerings are dependent upon the role, work schedule, or location, and may include the following: Paid Time Off PTO / Vacation – 5.67 hours accrued per pay period / 136 hours accrued annually Paid Holidays - 11 California residents receive an additional 24 hours of sick leave a year #J-18808-Ljbffr Chenega Professional Services Strategic Business Unit