Paratransit Dispatcher

Para-Transit Dispatch

Under general supervision, performs para-transit dispatch duties; answers phones and enters transit requests into computer; notifies drivers of cancellations and schedule changes; monitors status and locations of vehicles to ensure all scheduled work is performed in a timely manner; follows established City policies and procedures regarding the transportation of elderly and/or passengers with physical disabilities; maintains positive public relations with a broad range of passengers in the provision of transportation services; and performs other related duties.

Works under the general supervision of the Neighborhood Center Manager; does not exercise supervisory responsibilities.

The following essential functions are those that are critical, integral, necessary, crucial, primary and fundamental to the job. Incumbents who possess the requisite skill, experience, education, and other job-related requirements of a position are expected to perform the essential functions of the job with or without a reasonable accommodation.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Performs dispatch duties; notifies drivers of cancellations and schedule changes; answers phones and enters transit requests into computer; confirms pick-up and drop-off times for the following day.
• Monitors status and locations of vehicles to ensure all scheduled work is performed in a timely manner.
• Reports equipment malfunctions to supervisor for resolution.
• Answers questions from passengers regarding schedules and routing; listens to complaints regarding delays or problems encountered in the provision of services.
• Maintains timely and accurate radio and telephone contact with drivers; keeps dispatcher informed regarding delays, breakdowns and client transportation problems encountered; completes required paperwork.
• Maintains courteous, professional and efficient manner in passenger relations.
• Participates in safety and related training programs.
• Performs related duties and responsibilities as assigned.

Education and Experience:

Possession of a High School diploma, G.E.D. or equivalent; AND six (6) months of related experience; OR an equivalent combination of education and experience.

Required Licenses or Certifications:

• Must possess a valid California Class B Driver's License/Passenger Endorsement.
• First Aid and CPR.

Required Knowledge of:

• City organization, operations, policies and procedures.
• City Code, City Ordinances, and Standard Operating Manual.
• Transit operations and area streets and highways.
• Safety practices including first aid.
• Standard office principles and procedures including recordkeeping.
• Telephone etiquette and customer service protocol.
• Personal computer usage and applicable software.

Required Skill in:

• Following established City policies and procedures regarding the transportation of elderly and/or passengers with physical disabilities.
• Operating 2-way radio system and learning/using 10-codes.
• Promoting and enforcing safe work practices.
• Following oral and written instructions.
• Operating standard office equipment and a personal computer utilizing standard and specialized software.
• Effective verbal and written communication including hearing normal conversation.
• Establishing and maintaining effective working relationships with staff, City departments, outside agencies, passengers and the general public.

Physical Demands / Work Environment:

• Work is primarily performed in a standard office environment.
• Work may involve exposure to wet surfaces, occasional loud noise and dust.
• Work requires lifting up to 10 lbs., carrying and driving.
• Moderate finger dexterity and near vision is required.

All applicants must meet the minimum qualifications for the position and submit all required documents -such as licenses, certifications, and proof of education- outlined in the job posting. Incomplete applications, including those missing any required documentation, will not be considered. Please note: Only the first 50 applications received that best meet the qualifications and needs of the department will be invited to continue in the hiring process.