Client Services Associate

Client Services Associate

We're looking for a Client Services Associate to join our team! In this role, you'll be the main point of contact for clients, working closely with our Production team to make sure projects run smoothly from start to finish. You'll help coordinate new projects, manage preflight tasks, enter key details into internal systems, and ensure everything is ready for production.

Respond to client requests for new project initiatives through our centralized technology

Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

Where applicable, initiate some project specifics to set the production team/individual project up for success

Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of service

Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

Serve as the central point of contact for and liaison between external client contact and internal production staff

Set and fulfill client expectations

Comply with all ISO regulations, processes and procedures

Potentially troubleshoot problem projects

Understand and abide by individual project instructions and effectively communicate to the production team

Investigate client complaints where applicable

Discuss issues with clients and production staff and creatively problem solve to alleviate issues

Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor

What we offer:

Equal opportunities within an environment that celebrates diversity.

Possibility to collaborate with the managers and colleagues from different, international locations.

Friendly working environment.

Opportunities to learn and grow within the Company.

Required Experience and Qualifications:

Minimum Bachelor's degree or its equivalent

Experience in customer service

Experience building relationships with clients and co-workers

Desired Skills and Experience:

Knowledge of a second language

Experience coordinating projects and assignment of resources