Technical Content Lead

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. the company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Technical Content Lead Opportunity The Office of the CTO for Strategy & Customer Zero is seeking a creative, articulate, and thought-provoking Technical Content Lead to translate complex technological initiatives and enterprise security architectures into dynamic, engaging content. In this role, you will be responsible for crafting high-impact messaging for three primary stakeholder audiences: The Customer Zero Team: Highlighting the company’s internal technology adoption and helping the world understand how we ‘drink our own champagne’, depict real-world deployment lessons, and portray architectural best practices. Key messages will be delivered through the company TV, webinars, technical whitepapers, and industry conferences by the Customer Zero team. The Executive Sponsor Program: Creating executive-ready briefs, thought leadership pieces, bespoke talking points, poignant content and relationship nuggets, and strategic messaging that resonate with the company’s strategic customers and their CxO’s. Key messages will be delivered primarily through 1:1 peer-to-peer CxO relationships, with occasional onsite Executive Briefings and roundtable discussions. The CTO for Strategy: Partnering with the CTO to produce thought-provoking whitepapers, vision documents, FAQ’s, and strategic briefs that articulate long-term technology roadmaps and market positioning. You will partner closely with Marketing, Legal, Sales, and Customer Success to strike the perfect balance between technical rigor, brand alignment, and customer-facing impact. What you'll be doing Multi-Audience Content Creation: Write, edit, and publish dynamic, high-quality technical content, whitepapers, strategic briefs, blogs, and FAQ’s tailored for executive, internal, and customer-facing audiences. Customer Zero Storytelling: Partner directly with the Identity engineering and architecture teams to turn real-world internal deployment use cases into practical guidebooks, reference architectures, and customer-facing narratives that facilitate platform adoption and build market trust. Executive & Strategic Support: Collaborate directly with the CTO for Strategy to translate high-level vision, product direction, and zero-trust AI architectures into clear, compelling narratives. Cross-Functional Alignment: Partner with Marketing, Legal, Sales, Customer Success, and Product teams to align key technical communications with corporate brand standards, compliance requirements, and go-to-market strategies. Customer Zero & Adoption Storytelling: Turn real-world internal deployment use cases into practical guidebooks and customer-facing narratives that facilitate platform adoption and build market trust. Executive Sponsor Enablement: Develop strategic messaging assets and briefing materials to support high-touch engagements with key enterprise sponsors and customer executives. Content Strategy & Standards: Influence content architecture, messaging frameworks, and publication workflows to ensure consistency, clarity, and quality across all strategic communications. What you’ll bring to the role Expert-Level English Proficiency: Expert-level written and verbal English fluency with exceptional storytelling capabilities, demonstrated through a portfolio of published long-form work for executive and technical audiences. Educational Background: Bachelor’s degree in English, Journalism, Communications, Technical Writing, or a related field preferred. Experience: 5+ years of experience as a technical writer, security communications analyst, or corporate technology writer within an enterprise SaaS, Cloud, or Cybersecurity environment. Cross-Functional Collaboration: Proven track record of successfully partnering with Legal, Marketing, Sales, and Executive leadership teams to manage complex review processes and sensitive communications. Technical Aptitude: Ability to digest complex cloud, enterprise security, API, and digital identity concepts and articulate them accurately for both technical and non-technical audiences. Creativity & Storytelling: Must have a creative angle to storytelling, with the ability to dissolve the technical jargon into concise and compelling content without losing the original intent. Must be able to challenge a narrative to test for the best approach, while also being able to meet publication standards and other guidance when required. Project Ownership: Self-starter mindset with strong ownership traits, able to lead multi-faceted documentation projects from concept to completion under dynamic timelines. You will be a team player who excels at working with multiple stakeholders, each with a unique perspective. The the company Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community

#P19233_3582254

#LI-Remote The annual base salary range for this position for candidates located in the San Francisco Bay area is between:

$148,000—$204,000 USD

Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, the company offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: company.com/us. The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:

$132,000—$182,000 USD

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to acceler #J-18808-Ljbffr Okta