Coordinator, Facilities Administrative Systems

Cleveland State University Engaged Learning Posting Category Posting Category Administrative and Professional Salary Grade Salary Grade 05 Salary Plan Salary Plan Professional Staff - SEIU Hiring Range /Pay Rate Department Department Facilities & Safety Admin Department Description Position Location Position Location Main Campus FTE

FTE 1.0

Job Summary Coordinates the Facilities Coordination Center ( FCC ) which is responsible for answering, responding, and dispatching phone calls and emails received by the FCC and enters requests into the computerized maintenance management system ( CMMS ). Oversees the communication of campus shutdowns, construction, and other out of order apparatuses. Ensures the FCC team provides exceptional customer service by responding and managing all customer calls and complaints and escalates issues to leadership team as needed. Responsible for the hiring, training, and scheduling of the Facilities Administration student team. Oversees accuracy of interdepartmental and third-party billings, monitors actions against service request accounts, Administers the CMMS , participates in short- and long-term planning and develops and delivers training for the system. Responsible for developing, maintaining, and analyzing reports from the CMMS . Performs other functionally related duties as assigned. Minimum Qualifications Associate’s degree preferably in business administration, accounting or office management or related field. Four (4) years of customer service experience in an office setting were use of computerized office systems and Microsoft Excel were utilized. Preferred Qualifications Bachelor’s degree in business administration or related field. Experience in billing, account reconciliation and account analysis. Experience in a facilities office environment utilizing a CMMS . Experience in a Facilities Administration work environment with an understanding of the roles of the various trades. Supervisory experience. Knowledge, Skills, and Abilities (KSAs) Effective written and verbal communication skills, organizational skills, and decision-making abilities. Strong organizational and excellent interpersonal skills and have a “Customer Focus” attitude and delivery. Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being self-directed and forward-thinking. Ability to motivate, coach and develop others. Ability to manage projects, meet deadlines and tackle emergencies and difficult situations. Ability to multi-task in fast paced environment with competing priorities and able to prioritize workload. Detail-oriented and capable of managing large amounts of data, maintain detailed comprehensive records, analyze organize and time management skills. Ability to successfully perform general math calculations and have strong calculation skills. Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint. Requisition Number Requisition Number PT0703881S Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting Required fields are indicated with an asterisk (*). * How did you hear about this employment opportunity? Public Job Posting Internal Job Posting Agency Referral Advertisement/Publication Personal Referral CSU Website Other If you selected 'Public Job Posting" or "Other" please provide source. (Open Ended Question) * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at View phone number on click.appcast.io if you need accommodation? Yes No * Are you able to perform the essential functions of this position with or without reasonable accommodation? Yes No * Do you have an Associate degree preferably in business administration, accounting or office management or related field? Yes No * Do you have four (4) years of customer service experience in an office setting were use of computerized office systems and Microsoft Excel were utilized? Yes No #J-18808-Ljbffr Cleveland State University