Customer Coordination Manager

Customer Coordination Manager

This role manages customer communications, evaluates technical needs, translates requirements into internal work orders, and project-manages field service activities from intake through completion.

What's in it for you?

• Medical/Vision/Dental/Rx plans

Customer Coordination Manager Details:

• Direct Hire position
• $ 90,000.00 / annually
• First Shift (Monday through Friday from 07:30am to 04:30pm)

• Serve as the primary contact for customer requests involving field service, startup, commissioning, troubleshooting, warranty, and site support.
• Conduct initial technical intake to determine scope, urgency, site conditions, documentation, and resource requirements.
• Maintain clear customer communication regarding schedules, execution plans, technical needs, and project status.
• Manage multiple field service projects from intake through completion, including scope, deliverables, risks, schedules, and action items.
• Identify and resolve technical issues, scheduling conflicts, and execution risks while escalating critical concerns when necessary.
• Coordinate with Engineering, Operations, Quality, Project Management, Supply Chain, suppliers, and field technicians.
• Ensure technicians receive complete job packages including drawings, procedures, work scopes, parts information, and site requirements.
• Coordinate customer and site requirements including safety procedures, certifications, training, and access requirements.
• Create and interpret technical instructions, presentations, reports, Excel summaries, and customer documentation.
• Manage field service documentation and ERP/CRM transactions including quotes, purchase orders, work orders, part numbers, and project closeout.
• Maintain field service resource schedules and coordinate technician availability across multiple projects.

Customer Coordination Manager Qualifications:

• Associate or bachelor's degree in Electrical Engineering, Engineering, or related field strongly preferred; 810+ years of directly relevant switchgear/field service experience may be considered in place of a degree.
• 58 years of experience in technical project management, field service coordination, or electrical service operations.
• Experience with electrical switchboards, switchgear, or power distribution equipment strongly preferred.
• 35+ years of experience working with ERP systems, project management tools, or technical databases.
• Ability to interpret electrical drawings, one-lines, and technical service documentation.
• Familiarity with UL 891 and ANSI C37 standards preferred. Strong technical judgment, troubleshooting, and structured problem-solving abilities.
• Highly organized with the ability to manage multiple projects, priorities, schedules, and stakeholders simultaneously.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.

Elwood Staffing Services, Inc.