TikTok Shop Growth Lead/CSM

Job Description

Job Description

Who We Are

Reach Social is an official TikTok Shop Partner. Weve become one of the fastest growing TikTok Shop agencies in the US servicing 79 figure household brands. Our ambition is to become the most sought-after social commerce partner in the market.

This is a ground-floor opportunity to be part of a hungry, high-performance team thats rewriting the playbook for social commerce. We move fast, hold ourselves to a standard of excellence, and expect everyone to bring relentless hustle, creativity, and accountability. If you want startup energy with the ability to impact major household brands, this is the place.

Description

Were looking for a driven operator and client growth strategist who thrives in fast-moving, high-stakes environments. You should be excited to dive into every part of the TikTok Shop ecosystemviral content, affiliate marketing, offers, and operationsand be ready to wear multiple hats.

This role demands someone who embraces challenges, thinks creatively under pressure, and pushes for excellence in everything they do. The ideal candidate is passionate about TikTok, great at building client partnerships, and has the grit to chase ambitious growth goals.

Responsibilities

• Build long-term partnerships with clients, setting realistic but ambitious expectations

• Act as the primary POC and trusted advisor for client relationships

• Proactively identify growth opportunities and cross-sell agency services

• Own and deliver client projects on time with excellence

• Educate clients on TikTok Shop ecosystem and growth levers

• Manage and motivate a remote team of shop assistants, ensuring high-quality execution

• Review work, provide feedback, and maintain high performance standards

• Design and execute growth strategies that drive GMV for clients

• Analyze content and competitor landscapes; identify what wins and why

• Craft creator briefs across top-funnel education and bottom-funnel conversion campaigns

• Develop affiliate criteria and manage affiliate recruitment

• Build and optimize offer/promotion strategies

• Track KPIs, report results, and iterate quickly to maximize growth

• Stay ahead of TikTok shopping features, tools, and trends to unlock new opportunities

What Success Looks Like

• Managing a portfolio of 58 high-value clients

• Deep, trusted client relationships (best friends level)

• Anticipating and preventing churn with >95% accuracy

• Driving meaningful GMV growth across all client shops

• Training future growth hires and stepping into a leadership role

Qualifications

• 2+ years experience in TikTok Shop

• Obsession with TikTok, creators, and consumer behavior on the platform

• Exceptional communication and relationship-building skills

• Strong analytics mindset; able to interpret data into growth strategies

• Excellent project management and organizational abilities

• Hustler mentality: thrives in startup mode, resourceful, and thrives under pressure

• Relentless pursuit of excellence and a bias toward action

• Willingness to learn fast, iterate, and never settle for good enough