Travel Support Subject Matter Expert

Title: Travel Support Subject Matter Expert
Location: Remote, Continental United States
Schedule: Full-time, Monday-Friday
Salary: $70,000-$85,000, commensurate with experience

KMRG, LLC (KMRG) is a federal services company that hires talented professionals to support Government agencies and the communities they serve. We are hiring a Travel Support Subject Matter Expert to join our team and provide remote travel-management support to the Federal Retirement Thrift Investment Board (FRTIB).
In this role, you will provide end-to-end support for official Government travel, including travel planning, authorizations, reservations, vouchers, approval workflows, reimbursement processing, reporting, training, and electronic travel-system support.

This position is a strong fit for someone with substantial federal travel-program experience who is organized, customer-focused, comfortable training users, and skilled at translating complex travel regulations into clear and practical guidance.

Applications will be reviewed as they are received. Apply today!

RESPONSIBILITIES
Federal Travel Planning & Authorizations

• Assist employees with planning official Government travel and estimating anticipated travel costs
• Help travelers identify airfare, lodging, meals and incidental expenses, rental vehicles, and other reimbursable expenses
• Prepare, review, route, and monitor travel authorizations before official travel begins
• Verify accounting codes, funding lines, supporting documentation, and required justifications
• Ensure travel requests comply with the Federal Travel Regulation, GSA guidance, and Agency policies
• Establish and maintain appropriate supervisory, budgetary, and financial approval paths
• Resolve returned actions, routing errors, incomplete documentation, and approval delays
• Provide additional coordination for international, VIP, and other high-visibility travel

Reservation & Booking Support

• Assist travelers with airfare, lodging, and rental-car reservations
• Make, modify, or cancel reservations electronically or through the appropriate Travel Management Center
• Verify Government city-pair fares, lodging per diem limits, and applicable travel requirements
• Determine the appropriate use of Individually Billed Accounts and Centrally Billed Accounts
• Coordinate itinerary changes and cancellations resulting from mission or administrative needs
• Support web-based reservation functions and apply knowledge of Global Distribution Systems

Travel Vouchers & Reimbursement

• Prepare, review, route, and monitor travel vouchers and local vouchers
• Compare vouchers against approved travel authorizations and supporting documentation
• Review claimed expenses for accuracy, allowability, and regulatory compliance
• Validate mileage, transit, parking, lodging, airfare, and other allowable travel expenses
• Identify and resolve errors that could delay reimbursement
• Support electronic processing of approved reimbursements through the financial-management system

Electronic Travel-System Support

• Provide functional and technical support for E2 Solutions and associated travel systems
• Assist users with travel authorizations, reservations, vouchers, reimbursements, and system navigation
• Troubleshoot system errors, workflow issues, and travel-system integration problems
• Create, configure, and maintain travel workflows and approval-routing paths
• Administer protected user roles, permissions, and role-based access
• Coach users on travel-system functions and proper travel-processing procedures

Go.gov Transition Support

• Assist with planning and implementing the Agency's transition from E2 Solutions to Go.gov
• Map existing authorization, voucher, approval, payment, and reporting workflows to Go.gov
• Support system configuration, user-role administration, workflow validation, and readiness activities
• Assist with system testing, issue resolution, and process adjustments
• Help maintain uninterrupted travel operations throughout the transition
• Support users before, during, and after Go.gov implementation

Training & Customer Support

• Deliver travel-related and electronic travel-system training to Agency personnel
• Provide live virtual training sessions, webinars, and remote desk-side support
• Develop or deliver short instructional modules for onboarding, system updates, policy changes, and refresher training
• Provide limited in-person classroom training when specifically requested
• Explain Federal Travel Regulation and Agency requirements in clear, user-friendly language
• Maintain responsive and professional customer support throughout each travel action

Reporting & Program Support

• Extract and compile information from the electronic travel system and related systems
• Prepare Government travel, travel-card, management, compliance, and audit-support reports
• Review travel data for accuracy and completeness
• Maintain supporting documentation and records in approved formats
• Apply quality-control procedures to travel actions, workflows, reports, and deliverables
• Support quarterly reporting, phase-in planning, and phase-out planning
• Protect Government Furnished Information and Government Furnished Property
• Perform related federal travel-management duties within the scope of the position

REQUIRED BACKGROUND

• Minimum of 3 years of federal agency travel-program experience
• Demonstrated experience processing federal travel authorizations and vouchers
• Strong working knowledge of the Federal Travel Regulation
• Experience using E2 Solutions or another federal electronic travel system
• Experience assisting federal employees and approving officials with travel matters
• Experience providing travel-policy guidance, customer support, or user training
• Experience creating or maintaining travel workflows and approval-routing paths
• Ability to interpret travel regulations and apply them to specific travel situations
• Experience reviewing travel expenses, documentation, accounting information, and reimbursement requests
• Ability to comply with Agency policies, procedures, privacy requirements, and operational protocols

PREFERRED BACKGROUND

• Direct experience administering E2 Solutions
• Experience supporting a federal agency travel office or travel program
• Experience with Go.gov implementation, testing, configuration, training, or operations
• Experience supporting international or high-visibility Government travel
• Experience with Government travel cards, including Individually Billed Accounts and Centrally Billed Accounts
• Experience extracting travel data and preparing Government reports
• Existing favorably adjudicated federal background investigation eligible for reciprocity

LOCATION

• Remote within the continental United States
• Work must be performed from a contractor location approved by the Agency
• Candidates located in the Eastern Time Zone are preferred
• Limited in-person meetings or classroom training may be requested by the Agency

TRAVEL

• Occasional travel may be required for in-person meetings or training

CLEARANCE

• Applicants must already have a favorably completed federal background investigation that FRTIB can verify and accept
• The minimum acceptable investigation is a National Agency Check with Inquiries (NACI)
• Additional fingerprinting, credentialing, and onboarding steps may be required before work begins
• Employment is contingent on final Government approval

CLIENT

• Federal Retirement Thrift Investment Board (FRTIB)

EMPLOYMENT CLASSIFICATION

• Employment Classification Eligibility — Exempt

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KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.