Warehouse Helper

Warehouse Helper

Joe Warren & Sons Company Inc. (JWS) is a leading provider of commercial refrigeration and food equipment services and sales throughout New England. Established in 1991, JWS is a family-owned and operated company headquartered in Norwood, MA, with branch offices in Brentwood, NH, and Moosup, CT.

Our strong history of above-market growth is driven by loyal customers, a dedicated team, thoughtful leadership, and an industry-leading reputation for quality service.

Position Overview

We are seeking a dependable and hardworking Warehouse Helper to support warehouse, delivery, fleet, facility, and inventory operations.

Reporting directly to the Manager of Inside Operations, this position works closely with the Service Department, Parts Department, Field Service Technicians, and other operational teams. The ideal candidate is reliable, safety-conscious, organized, and willing to assist wherever needed to help keep daily operations running smoothly.

Key Responsibilities

Delivery and Field Support

• Deliver parts, materials, tools, and equipment to customers and technicians throughout the JWS service area.
• Assist with loading and unloading delivery vehicles.
• Serve as a second set of hands when delivering, moving, or positioning equipment.
• Confirm that deliveries are complete, accurate, and handled safely.
• Maintain professional and courteous interactions with customers, technicians, and team members.

Warehouse and Inventory Support

• Keep warehouse inventory organized, properly labeled, and safely stored.
• Assist with receiving, unloading, uncrating, inspecting, and staging inbound shipments.
• Prepare and stage parts, materials, and equipment for outbound deliveries and technician use.
• Help maintain clean, organized, and accessible warehouse and storage areas.
• Report damaged, missing, or incorrectly received materials to the appropriate manager.
• Assist with inventory counts and other inventory-related tasks as needed.

Fleet Support

• Drop off and pick up company vehicles that require maintenance, repairs, inspections, or other services.
• Help maintain the cleanliness and organization of company vehicles.
• Report observed vehicle damage, maintenance concerns, or safety issues promptly.

Facility Support

• Complete general facility-related tasks as directed by the Manager of Inside Operations.
• Assist with maintaining clean, safe, and orderly warehouse, office, and exterior areas.
• Support minor maintenance, cleanup, organization, and operational projects.
• Identify and report potential safety hazards or facility concerns.

Team and Operational Support

• Support the Service, Parts, Field Service, and Inside Operations teams as needed.
• Follow instructions and complete assigned tasks accurately and within expected timeframes.
• Communicate delays, questions, or problems promptly.
• Follow all company safety procedures and proper material-handling practices.
• Perform other related duties and special projects as assigned.

Required Qualifications

• Valid driver's license with a satisfactory driving record.
• Ability to safely lift, lower, carry, push, and move packages or equipment typically weighing between 5 and 35 pounds and occasionally weighing up to 80 pounds.
• Ability to perform physical work that may include standing, walking, bending, reaching, lifting, and carrying throughout the workday.
• Ability to safely operate hand trucks, carts, pallet jacks, and similar warehouse equipment after appropriate training.
• Ability to follow verbal and written instructions.
• Strong attention to safety, organization, and accuracy.
• Ability to complete tasks independently and within established deadlines.
• Reliable, responsible, punctual, and conscientious.
• Motivated self-starter with a team-first attitude.
• Professional demeanor and willingness to support multiple departments.
• Ability to work effectively in a fast-paced and changing environment.

Preferred Qualifications

• Previous warehouse, delivery, inventory, facilities, or general labor experience.
• Experience loading, unloading, and staging equipment or materials.
• Familiarity with warehouse organization and inventory procedures.
• Experience driving company vans, pickup trucks, or similar vehicles.
• Experience working in a service, construction, mechanical, or trades-related environment.

What Success Looks Like

Delivery Accuracy

Parts, materials, and equipment are delivered safely, accurately, and on time.

Warehouse Organization

Inventory and warehouse areas remain clean, organized, properly stored, and easy to access.

Task Ownership

Assigned responsibilities are completed reliably without the need for repeated follow-up or supervision.

Safety

Materials, equipment, vehicles, and facility tasks are handled in accordance with company safety procedures.

Team Support

Technicians, Service, Parts, and Operations team members receive dependable and timely support.

Communication

Delays, damaged materials, missing items, vehicle concerns, and other issues are reported promptly and clearly.

Compensation and Benefits

JWS offers competitive compensation and a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Paid time off
• Nine company-paid holidays
• Company-wide incentive program based on gross profit
• 401(k) plan with a 4% safe-harbor company match
• Short-term and long-term disability coverage
• Regular performance reviews
• Employee referral program
• Reimbursement for qualified continuing education programs
• Training and advancement opportunities

Why Choose JWS?

Join a growing, family-owned company that values dependable employees, teamwork, professional development, and exceptional customer service.

At JWS, employees have the opportunity to work alongside experienced professionals while supporting essential operations throughout the company. We are committed to maintaining a positive and accountable workplace built around our core values of Communication, Accountability, and Respect.

If you are hardworking, dependable, safety-conscious, and ready to contribute to a growing organization, we would love to speak with you.

Compensation and Benefits

• Pay range: $20.00$27.00 per hour, based on experience and qualifications
• Medical, dental, and vision insurance
• Paid time off
• Nine company-paid holidays
• Company-wide incentive program based on gross profit
• 401(k) plan with a 4% safe-harbor company match
• Short-term and long-term disability coverage
• Regular performance reviews
• Employee referral program
• Reimbursement for qualified continuing education programs
• Training and advancement opportunities

Job Type: Full-time, on-site Location: Norwood, MA Pay: $20.00$27.00 per hour, based on experience