Operations Manager, Hotel Metro

Operations Manager

At Hotel Metro, Autograph Collection, we redefine boutique luxury in downtown Milwaukee, blending historic charm with modern sophistication. Our modern Art Deco-inspired hotel features 63 stylish guest rooms, an inviting rooftop lounge, and a commitment to exceptional service and attention to detail. Curators at Hotel Metro thrive in an elegant, guest-focused environment, where hospitality meets personalized, memorable experiences.

The Operations Manager is responsible for overseeing the day-to-day operations of the property to ensure efficient performance across all departments. This role supports department leaders, monitors service standards, and ensures smooth coordination between teams to deliver exceptional guest experiences.

Primary Job Duties:

• Oversee daily operations across multiple departments including Rooms Division, Food & Beverage, Events, and Facilities.
• Ensure all departments operate efficiently and maintain high service standards.
• Monitor daily activity to identify operational challenges and implement solutions.
• Ensure guests receive exceptional service throughout their stay.
• Respond to guest concerns or operational issues promptly and professionally.
• Monitor guest satisfaction and support service improvement initiatives.
• Support department managers and supervisors in leading their teams.
• Assist with staff training, performance monitoring, and operational guidance.
• Promote a culture of professionalism, teamwork, and service excellence.
• Ensure clear communication between departments including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
• Coordinate operational needs for large events, group bookings, and high occupancy periods.
• Support department leaders in resolving operational challenges.
• Monitor operational processes and identify opportunities to improve workflow and efficiency.
• Support implementation of policies, procedures, and operational standards.
• Assist leadership in meeting departmental goals and performance targets.
• Ensure compliance with health, safety, and operational regulations.
• Support risk management and workplace safety initiatives.
• Assist with maintaining quality assurance standards across departments.
• Assist with operational reporting and performance monitoring.
• Maintain communication with executive leadership regarding operational performance.
• Support documentation and implementation of operational procedures.

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

Knowledge, Skills and Abilities:

• Bachelor's degree in hospitality management, Business Administration, or related field preferred.
• 46 years of hospitality or hotel operations experience.
• Prior supervisory or management experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of hotel operations including Rooms Division and Food & Beverage preferred.

Physical Demands:

• Ability to stand or walk for extended periods while overseeing operations.
• Ability to lift up to 30 pounds occasionally.
• Ability to work flexible hours including evenings, weekends, and holidays depending on operational needs.