10753 IT Solution Architect Principal I

Requisition: 83968

 
PSEG Company: PSEG Services Corp.

 
Salary Range: $ 107,600 - $ 170,300
 
Work Location Category: Hybrid

 
We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:
• Onsite: Employees work onsite daily.
• Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Job Summary

This position is a direct report to the IT Manager – WKOPS. The IT Executive Support Architect is responsible for delivering proactive and reactive white‑glove technology support to all executive leaders, ensuring seamless productivity, exceptional service experience, and absolute confidentiality. This role combines deep technical expertise with executive presence, owning end‑to‑end support for devices, collaboration tools, secure access, meetings/events, travel, and high‑visibility engagements. The Architect also shapes standards and service design for VIP support, driving continuous improvement across the digital workplace.

Job Responsibilities

• Provide hands on, concierge level support for executives across endpoints (Windows/macOS laptops, mobile devices), collaboration apps (Microsoft 365, Teams, Outlook, SharePoint), identity/security (SSO, MFA), and conferencing/AV.
• Deliver proactive care: device health checks, performance optimization, patching readiness, application configuration, and quarterly tech refresh plans.
• Deliver reactive care: rapid triage and resolution for incidents, escalations, and priority outages impacting executives; act as the single point of contact (SPOC) for executive technology issues.
• Ensure meeting readiness: pre flight checks, room AV validation, live event support (town halls, board meetings, earnings calls), and post mortems with corrective actions.
• Provide travel support: pre trip tech readiness, mobile connectivity plans, data access in constrained environments, and on call coverage for critical engagements.
• Define and maintain VIP support standards, runbooks, and playbooks (incident, problem, change, and major event).
• Architect endpoint and collaboration configurations optimized for executive workflows, balancing usability, performance, and security.
• Partner with Workplace Engineering, Security, Network, and AV teams to design resilient solutions and reduce repeat incidents through root cause eradication.
• Own the service catalog for executive support, with clear SLAs/OLAs and customer experience KPIs.
• Provide concise status updates to executives and chiefs of staff; translate technical issues into business impact and options.
• Conduct executive tech briefings, onboarding/offboarding, and quarterly business reviews (QBRs) on service performance and roadmap.
• Coach and mentor the VIP support pod; enable consistent delivery across time zones and after hours.

Job Specific Qualifications

• Bachelor’s degree in computer science or related field
• 5+ years in end user computing, collaboration, or endpoint architecture; 5+ years directly supporting senior leaders/VIPs with white glove service. 
• Expert proficiency with Microsoft 365 (Teams, Outlook, SharePoint, OneDrive), Windows 11, macOS, Intune/MEM, Azure AD/Entra ID, MFA/SSO, and conferencing/AV ecosystems (Teams Rooms, Zoom Rooms, Crestron/Logitech/Poly). 
• Strong troubleshooting across networks (Wi Fi, VPN, QoS), identity/auth, certificates, EDR/Defender, mobile device management (iOS/Android), and hardware. 
• Demonstrated experience in major event support and rapid incident response with calm, executive level communication. 
• Discretion and confidentiality with sensitive information; impeccable customer service and executive presence.
• Compliance with the Department of Energy's regulation 10 CFR 810 is required.

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. 
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. 
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI. 

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. 
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call View phone number on us.fitly.work or email View email address on us.fitly.work.
If you need to request a reasonable accommodation to perform the essential functions of the job, email View email address on us.fitly.work. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO INFORMATION (Click link below)