Technology Support Specialist

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Audio Visual Responsibilities of an On-Site Technician: Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necess ary. Crest ron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution setti ngs. Microsoft Teams Ro oms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and cont rols Additional technologies to suppo rt - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kio sks) Technical Responsibilities of an On-Site technic ian: Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off- site Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc. .ServiceNow ticket management; prioritizing tickets and awareness of SLAs Supporting Microsoft Windows and MAC operating systems Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365 Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal pro cess Printer support (installation, configuration, relocation, and troubleshooting)Event and Meeting Support (may occur on-site or off-site) Occasional travel may be required to support other locations, client engagement sites, or off-site events Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devi ces) VIP/White Glove sup port Occasional after-hour support may be requi red Interpersonal skills an On-site technician should have: Great team mentality Self-motivated, organized, detail oriented, ability to multi-task Desire to learn and build a career as unique as yo u are Experience Requirements: 2+ years of on-site technical support experience, or degree in related disci #J-18808-Ljbffr ACL Digital