Customer Care Specialist

Job Full Description

Customer Care Specialist

Our client, a global manufacturing company located in the Lake Bluff area, is seeking a Customer Care Specialist to join their team. This position plays a key role in delivering a high-quality customer experience by managing orders, resolving issues, and supporting both domestic and international customers.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and CRM system (quotes, orders, disputes, product questions)
• Process and manage orders, quotes, returns, and credits with a high level of accuracy
• Investigate and resolve customer disputes and discrepancies
• Support both domestic and international customers, ensuring compliance with export regulations
• Work cross-functionally with departments such as Sales, Accounting, Technical Services, and Shipping
• Coordinate with carriers (e.g., UPS/FedEx) and internal teams to ensure timely shipments
• Maintain and update records within ERP/CRM systems
• Review purchase orders, including bill-to/ship-to, requisitions, and order details

Qualifications:

• High school diploma or bachelors degree/some college experience
• 5+ years of customer service experience , ideally in a B2B manufacturing environment
• Experience working with purchase orders and order management
• Strong data entry skills and high attention to detail
• Comfortable using ERP/CRM systems (Navision/Dynamics preferred, but not required)
• Strong communication skills and ability to multitask in a fast-paced environment
• Ability to collaborate across teams and manage a high volume of work

Environment & Team:

• Schedule: Monday-Friday, 8:30 am - 5:00 pm (CST)
  Hybrid schedule (in-office 2 days/week)
• Collaborative, close-knit team environment
• Not a call center-this is a support-focused, case-driven role (approx. ~35 cases/day)
• Open communication and team-oriented culture
• Training provided (initial onboarding onsite/hybrid)

Compensation & Benefits:

• Pay range: $25/hour
• Direct hire opportunity
• Strong benefits package including:
  • 401(k) with company match
  • Generous PTO (4+ weeks)
  • Paid holidays
  • Medical/health benefits
  • Employee recognition programs

Ideal Candidate:

• Background in manufacturing customer service (not call center/insurance environments)
• Strong tenure and interest in a long-term career
• Comfortable balancing multiple priorities and thinking on their feet
• Detail-oriented with strong organizational skills
• Enjoys working in a collaborative, fast-paced environment

About Express Employment Professionals: Work with a locally owned staffing company that partners with companies in Lake County, IL to hire long term talent. Express has over 800+ locations nationwide and 22 in the Chicago-land area. Check out our Libertyville Team and our Google Reviews

TO APPLY- Email resume to


Libertyville, IL
2377
836 South Milwaukee Avenue
Libertyville, IL 60048