General Manager - North Haven, CT

Job Description

Job Description

Who We Are:

At Guardian Restoration Partners, we are on a mission to build the most impactful restoration business in the industry. Our network of "Guardians" helps property owners in crisis rebuild their lives after devastating events like water, fire, and mold damage. As part of our team, you'll be contributing to a company that values results, integrity, and putting customers first.

Guardian is a high-growth, private equity–backed company building a national platform in the restoration and field services industry. Through a focused acquisition strategy and strong organic growth, we are creating a best-in-class organization that combines local market expertise with the scale, systems, and discipline of a national platform. We are a passionate group of professionals committed to preserving the legacy of small and medium-sized businesses while accelerating their growth. We bring deep expertise and a hands-on approach to support our partners, expand the Guardian network, and make a lasting, positive impact across every organization

Guardian Restoration Partners, an Alpine Investors Platform, is leading transformative change in the restoration and mitigation industry. Alpine Investors is a people-driven private equity firm dedicated to investing in fragmented industries across the U.S. Named to Inc.'s List of Founder-Friendly Investors for five consecutive years, Alpine creates value by honoring the legacy of founders and transforming their companies into enduring, high-growth businesses. Our portfolio companies thrive through strategic consolidation, technology advancement, and operational support. By leveraging this approach, one of Alpine's portfolio companies has achieved impressive results, scaling from $0 to $2 billion in just four years with over 300 acquisitions, all while preserving founders' legacies.

What we need:

We are seeking a commercially minded General Manager to lead and grow one of Guardian restoration Partners' local restoration brands. This is not a role focused on maintaining the status quo. It is an opportunity to build a stronger, more scalable business by accelerating organic growth, expanding market share, strengthening operational performance, and developing a high-performing leadership team.

As General Manager, you will have full accountability for the company's operating P&L and overall performance. You will set the growth strategy, establish clear commercial and operational priorities, and ensure leaders across sales, operations, production, and administration are aligned around revenue growth, margin improvement, customer experience, and execution.

The right leader will bring the discipline of an experienced operator and the commercial instincts of a business builder. You will be expected to understand the local market, develop and deepen referral channels, inspect the sales pipeline, coach leaders against measurable performance expectations, and personally engage in the market when needed to create momentum.

You will also lead the business through continued professionalization and scale. This requires balancing the entrepreneurial character and local relationships that made the company successful with the systems, accountability, and operating discipline required for its next stage of growth.

Supported by Guardian's executive leadership, functional experts, and a network of experienced General Managers, you will have access to the resources of a growing national platform while maintaining meaningful ownership of the local business.

This role is best suited for a leader who wants direct accountability for building enterprise value and can translate market opportunity into measurable revenue, profitability, and organizational performance.

Key Responsibilities:

Business Growth and Commercial Leadership

• Drive organic revenue growth by leading business development initiatives, expanding market share, and building strong referral partner and customer relationships.
• Develop and execute annual growth strategies, operating plans, and budgets that achieve aggressive revenue and EBITDA targets.
• Create a culture of sales accountability by coaching leaders, monitoring key performance indicators, and ensuring consistent execution of growth initiatives.
• Increase brand visibility and position the organization as the preferred restoration provider within the local market.
• Identify strategic growth opportunities within the first 60 days and implement measurable initiatives within the first 90 days.

P&L and Performance Management

• Own the operating P&L, ensuring disciplined financial management while identifying opportunities to improve margins and accelerate growth.
• Own the overall performance of the business, including revenue growth, profitability, customer satisfaction, and operational excellence.
• Analyze business performance and implement data-driven improvements that increase efficiency, profitability, and customer satisfaction.

Operational Excellence and Customer Experience

• Drive operational excellence by optimizing processes, improving service delivery, and ensuring a consistently exceptional customer experience.
• Establish performance standards and accountability across all functions to deliver high-quality results and operational consistency.
• Champion a customer-first mindset that reinforces Guardian's commitment to service excellence and long-term client relationships.

Leadership and Organizational Capability

• Lead, develop, and hold accountable department leaders across operations, sales, production, and administration.
• Champion recruiting and leadership development by attracting top talent, strengthening leadership capability, and building a robust succession pipeline.
• Foster a high-performance culture built around Guardian's core values: Do the Right Thing, Customer First, and Results Matter.

Qualifications:

• Bachelor's degree in Business, Management, or a related field; MBA preferred.
• 8+ years of progressive leadership experience with full P&L responsibility in a service-based, restoration, construction, home services, or related industry.
• Proven success driving revenue growth, expanding market share, and improving profitability.
• Experience building, a repeatable sales and referral-development process.
• Strong financial and operational acumen including budgeting, forecasting, margin management, and KPI-driven performance improvement. Demonstrated ability to assess a business, identify the highest-impact opportunities, and translate strategy into disciplined execution.
• Exceptional leadership, communication, and relationship-building skills.
• Comfortable working in a fast-paced, entrepreneurial environment where growth and accountability are expected.
• Restoration, construction, home services, facilities services, property services, or a similar field-service industry is strongly preferred.
• Ability to travel as needed, including quarterly leadership meetings in Denver.
• Military leadership experience is valued and welcomed.

Our Core Values:

1. Results Matter – We believe in delivering on our promises and driving outcomes that make a measurable difference.
2. Do the Right Thing – Integrity is at the core of everything we do. We are committed to being ethical and trustworthy in every situation.
3. Customer-First – Our customers are at the heart of our business. We strive to exceed their expectations and build lasting relationships.

Total Rewards:

• Health, Dental, and Vision Insurance
• 401k
• Paid Time Off

We are focused on becoming an "employer of choice" and are continuously looking at how to expand our Total Rewards offerings to best suit the needs of our employees.

Why Join Us?
As part of the Alpine Investors portfolio, Guardian Restoration Partners is a dynamic, growth-oriented team where your impact will directly shape our success. We foster a collaborative and supportive environment that champions both personal and professional development, with ample pathways for career advancement. This role offers an exceptional opportunity to take ownership within a high-growth business, supported by a private equity firm renowned for building scalable, resilient companies. You'll have the autonomy to make strategic decisions, inspire and build a passionate team, and leverage the resources needed to bring an ambitious vision to life. If you're a driven, results-focused leader who thrives in dynamic settings and is motivated by the opportunity to create something extraordinary, we'd love to connect with you.

Location: North Haven, CT

Compensation:

Guardian is committed to fair and equitable compensation practices. For this position, the pay range is $150,000-180,000 plus annual bonus and equity. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary range is subject to change and may be modified at any time.

Ongoing opportunity for a GM:

At Guardian Restoration Partners, we are always seeking top talent to build our pipeline of future General Managers for upcoming acquisitions. These are pivotal leadership roles, and we are committed to finding exceptional candidates who align with our values and ambitious growth trajectory. If you are a results-driven leader with a strong customer-first mindset, we encourage you to apply. Applications are reviewed on a rolling basis, and the opportunity remains open as we identify the ideal candidates for our partner's leadership teams.

Equal Opportunity Employer:

At Guardian Restoration Partners, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status as outlined by federal, state, or local laws.