658 Campbell Ave West Haven CT - Assistant Manager

Assistant Manager

The Assistant Manager is responsible for supporting the Store Manager in the efficient and effective daily operations of the convenience store and fuel location. This role helps oversee store performance, team member support, customer service standards, and operational execution.

The Retail Assistant Manager assists with scheduling, training, store operations, and financial controls while ensuring the store maintains high standards of cleanliness, merchandising, and customer satisfaction. When necessary, the Assistant Manager assumes the responsibilities of the Store Manager.

Our Values

• Safety We protect the well-being of our people, partners, and communities.
• Quality We deliver unmatched experiences and service.
• Unity We collaborate to achieve shared goals.
• Integrity We do the right thing, always.
• Responsibility We take ownership of our work and outcomes.
• Respect We treat everyone with dignity.
• Empowerment We give people the tools to succeed.
• Love We bring passion to everything we do.

Our behaviors emphasize operating with excellence, creating welcoming environments, rewarding performance, communicating openly, staying accountable, and approaching challenges with a growth mindset.

Key Responsibilities

• Assist the Store Manager in the daily management and operations of the convenience store and fuel station
• Support and enforce store policies, procedures, and operational standards
• Assume Store Manager responsibilities when the manager is unavailable
• Assist with employee scheduling, training, and shift management
• Provide prompt, courteous customer service and professionally resolve customer concerns
• Assist with daily bookkeeping, cash handling, deposits, invoicing, and gas pricing surveys
• Support inventory control by ensuring merchandise is stocked, rotated, and maintained
• Help maintain a clean, organized, and visually appealing store and fuel station
• Monitor store performance by helping control expenses, maximize profitability, and minimize losses
• Assist with time and attendance tracking for payroll processing
• Communicate employee relations issues or operational concerns to store leadership
• Prepare operational or performance reports as requested by management
• Support store team members and maintain a positive, team-oriented environment
• Perform the essential duties and responsibilities of Retail Team Members when needed

Required Qualifications

• Previous experience in retail, convenience store, customer service, or shift leadership roles preferred
• Experience with cash handling, POS systems, and retail operations
• Strong leadership, communication, and organizational skills
• Ability to work in a fast-paced retail environment
• Strong problem-solving and customer service skills
• Ability to support and motivate team members

Work Environment & Physical Requirements

• In-person retail store environment
• Shifts may include early morning, evening, overnight, weekends, and holidays
• Ability to stand for up to 8 hours per shift
• Ability to lift 3550 pounds
• Frequent lifting, carrying, pushing, pulling, bending, twisting, squatting, kneeling, and reaching
• Ability to perform the physical duties required of retail store team members

Compensation & Benefits

• Competitive pay based on experience
• Comprehensive health coverage (applies to Full-Time positions)
• 401(k) with company match (must meet age qualifications)
• Professional development and career growth opportunities