Account Manager

Overview

NOW HIRING!

We're seeking outstanding individuals who share our love for the customers we serve and the work we do.


Providing Commercial Cleaning Services since 1980


Life is short-work somewhere awesome!


Job Skills / Requirements

Our ideal Account Manager is:

• Humble, Hungry, Smart (Balanced and Tech-savvy)
• Collaborative : You're a unifier who's not afraid to roll up your sleeves and get your hands dirty to drive team camaraderie and get the job done.
• Diplomatic : You recognize when to get involved and when to delegate. You know your audience and are willing to be the bad guy if needed, objectively seeing the right path forward through the noise.
• Accountable : You are willing to make tough decisions and hold others accountable according to our standards and expectations. You possess the capacity to create the structures needed to bring calmness to the storm.
• Self-reliant : You demonstrate a high level of individual responsibility and self-reliance. You take ownership of your choices and actions, are willing to carry your weight, and follow through on promises.
• Innovative : You're a strong change manager and creative problem solver. You're good at embracing new ways and ideas and building teams around you. You see the big picture - all the moving pieces and how they fit together - and seek to lead the Area where it needs to go.
• A Mentor . You meet people where they are and encourage them to be active participants in their own growth and development. You are skilled at considering personalities and circumstances in all situations while keeping emotions aside.

Brief Overview


Our clients rely on us to keep their spaces clean, safe, and secure. We're looking for a friendly and professional team member to join Populist Cleaning Co as an Account Manager. The Account Manager acts as the Company representative in all aspects of the business, creating, maintaining, and nurturing relationships across job sites, with both customers and staff.

Desired Outcomes /Accountabilities

• Lead, Manage, and hold Accountable (LMA) all Direct Reports
• Optimize and oversee operations to ensure efficiency.
• Deal with problems by providing creative and practical solutions.
• Evaluate performance using key metrics and address issues to improve it.
• Train, develop, and mentor your staff on an ongoing basis to drive employee engagement.
• Analyze job site budgets and optimize profitability through cost-effective methods. Investigate potential business opportunities (carpet cleaning, floor finishing, paper supplies, etc.) at the assigned job sites and relay details to the appropriate division within the company.
• Lead and motivate your team to provide the best customer service.
• Evaluate your staff's performance every month.
• Acknowledge customer queries in a timely, professional, and effective manner.
• Support, participate in, lead, and promote EOS, the Entrepreneurial Operating System.

Competencies/Minimum Qualifications

• Must possess excellent listening skills.
• Must have the ability to take charge without being abrasive.
• Must pay attention to details.
• Must follow through on commitments without exception.
• Must possess a high level of intelligence (emotional, critical, analytical)
• Must be proactive (forcing resolution, being the driver when necessary)
• Must possess a high level of organizational & planning skills.
• Must have the ability to identify and hire "A" players.
• Must possess the ability to coach and develop team members.
• Must be calm under pressure.
• Must manage schedules with appropriate attention to detail. This includes managing time-off requests, call-offs, and employee assignment changes.
• Must oversee site data books, job site keys, security systems, and safety.
• Must keep copious notes and detailed documentation regarding any incidents that follow from the incident, injury, disciplinary functions, and termination. Maintain accurate documentation on events that may lead to work comp claims or unemployment claims.
• Must be comfortable with conflict, identifying, calling out, and finding a resolution to issues.

EDUCATION/EXPERIENCE

• Valid Driver's License with an insurable driving record
• At least 3 years of previous management/supervisory experience required.

Additional Information / Benefits

Populist Cleaning Co offers competitive pay, flexible start times, DailyPay, and generous benefits & bonuses.


Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Special Incentive Plans

This job reports to the Branch Manager

This is a Full-Time position 1st Shift , 2nd Shift , Weekends .


Relocation is not provided and travel is required frequently

Number of Openings for this position: 1