Telecom Systems Support Engineer (Level 2/3)/ Plainview, NY

Job Description
Telecom Systems Support Engineer (Level 2/3)

Linux AWS Telecommunications Platforms

Remote

6-Month Contract-to-Hire

$32-$35 per hour

About the Company:

Our client is a well-established and growing technology solutions company that builds and operates enterprise telecommunications infrastructure for some of the nation's largest service providers.

Known for operational excellence and a strong client-first culture, they deliver mission-critical platforms that power modern communications.

They are currently seeking a Telecom Systems Support Engineer for a 6-month contract-to-hire opportunity. This role offers flexibility and may be worked onsite in Plainview, NY, or fully remote.

The Opportunity:

This is more than a ticket-queue support role. As a Level 2/3 Telecom Systems Support Engineer , you will serve as a key escalation point for live production systems powering real-world communications infrastructure.

You will troubleshoot complex incidents across operating system, network, application, and database layers - owning issues through full resolution.

If you thrive in high-stakes production environments and enjoy solving problems that truly impact customers, this role deserves a closer look.

What You'll Do:

Production Support & Incident Resolution

• Investigate and resolve escalated incidents on telecom platforms serving enterprise clients
• Analyze logs and diagnose service failures
• Troubleshoot across OS, network, application, and database layers
• Restore stability in live production environments
• Participate in an on-call rotation

Platform & Systems Operations

• Support legacy platforms during end-of-life transition
• Assist with stabilization and support of next-generation systems
• Perform system health monitoring
• Proactively identify and resolve issues
• Manage workflows and tickets through Jira

Linux & Cloud Infrastructure

• Administer and troubleshoot RHEL/CentOS environments
• Support systems hosted in AWS (GCP acceptable)
• Write and execute Bash or Python scripts for diagnostics and operational tasks
• Maintain and support cloud-hosted telecom workloads

What You Bring:

• 4-7+ years of Linux administration experience in production environments
• Strong troubleshooting skills across infrastructure layers
• Experience supporting live production systems
• Familiarity with AWS or GCP
• Basic scripting skills (Bash or Python)
• Solid networking fundamentals (TCP/IP, DNS)
• Experience working with Jira (preferred)

Bonus / Extra Credit:

While not required, we are especially interested in candidates with exposure to container technologies, including:

• Docker and/or OpenShift
• Experience creating or deploying containers
• Supporting containerized workloads in production or non-production environments
• Familiarity with container registries (e.g., Docker Hub, Amazon ECR, or similar)

If you have worked with containers in any capacity - even supporting deployments or troubleshooting containerized services - we would love to hear about your experience.