Client Care Coordinator

Manage intake calls (respond to phone and email inquiries, schedule intake appointments with appropriate therapist or APRN, answer practice -related questions). High attention to detail and ability to prioritize various projects independently. Ability to handle and provide straight-forward feedback to the administrative team members. Be a problem solver and think ahead to ensure any challenges don’t greatly impact progress or outcomes for clients. Ability to set goals and develop achievable timelines to hit them. Have a growth mindset. Other duties may be assigned. Passion for working with others (being collaborative) and helping our team members grow and learn. Have a 60% conversion rate monthly (contacts converted to confirmed appointments) Coordinate with clinicians on filling their schedules. Fill clinicians caseloads to POM Policies & Procedures. Fill new hire caseloads according to POM Policies & Procedures. Provide direction to clinicians and administration teams on best practices for improving scheduling processes. Provide metrics to the Administrative Leader on intake stats. Ability to identify areas where we need improvement in the client intake process and initiate the improvement measures. #J-18808-Ljbffr Mental Healthcare Careers