Patient Services Rep

Job Summary #CA-DK Under the direction of the Ambulatory Care Supervisor(s), and the Manager, the MOSC 2 provides patient care coordination to Radiology modalities. As the support member in Radiology, the incumbent is responsible for sustaining an environment of intrinsic good will in which to provide his/her assigned patient population all essential non-medical assistance in areas of appointment scheduling, registration, ancillary visit, patient population, and insurance administration. Incumbents are expected to adhere to the established protocols of the Department of Radiology, practice standards and principals of managed care. This person interacts directly with Radiologists, clinicians, community physicians, and other University personnel. Incumbent works independently and work is referred to his/her supervisor when standard procedure or processes do not apply. Minimum Qualifications High school diploma, GED, or equivalent experience/training. Demonstrated knowledge of medical terminology and anatomy sufficient to schedule patient exams, read patient diagnostic physicians, log patient diagnosis and research film inquiries. Complete working knowledge of Radiology practices and protocols related to appointments, medical records, and other business and office procedures. Complete working knowledge of Health Care Insurance programs such as Medi-Cal, Medicare, HMO, PPO, fee for service, and worker's compensation, sufficient to obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, ancillary services, coordinate hospital admissions, complete and submit billing documentation, and explain provisions and requirements to patients. Written and oral communication skills clearly and concisely provide information, explanations and instructions to and to elicit information form others with varying levels of ability to understand, including individuals who are ill, distressed, or for whom English may be a second language. Organizing skills to establish priorities for own work within stated guidelines; respond flexibility to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient and activity and frequent interruptions. Remains flexible and adaptable to changes in policies and procedures. Interpersonal skills to establish and maintain a friendly, welcoming environment for clinic's customers; to demonstrate an interested, understanding, compassionate and caring manner; to maintain a courteous and calm demeanor; and to use a firm and assertive approach to negotiate and persuade others to take required action. Accomplishes a variety of concurrent assignments in an effective and efficient manner. Organize and prioritize assignments to complete assignments in a timely and efficient manner, particularly when there are changes in workload assignments, pressures of deadlines or heavy workload. Ability to present a professional appearance and manner. Ability to maintain composure, efficiently and a positive, customer-service oriented manner during periods of peak workload, with frequent interruptions, under tight deadlines, and when interacting with customers who are ill, injured, angry, or emotionally distressed. Problem solving skills to independently identify a problem: identify the resources available to solve the problem; create viable solutions and take the action necessary to implement them and follow through to ensure that the problem is resolved to the satisfaction of all parties. Decision making skills to independently exercise delegated authority to take action, and to appropriately seek assistance from others when limits of delegated authority have been reached. Knowledge of standards keyboard, ability to input/retrieve data accurately. Required to accurately enter and retrieve patient data from the Hospital Information System (IS) and IDX to include but not limited to, patient demographic and exam information, verification, status, change and amendment. Ability to effectively use computer system to create templates, enters pertinent patient information, and schedule appointments. Able to receive guidance in terms of broad goals and overall objectives; ability to establish methods to attain them. Ability to exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful clinic environment exists at all times. Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, such that it is current and retrievable. Skill to quickly and accurately search, sort, and maintain color‑coded, alphabetical, and terminal digit filing systems. Be oriented, skill in documentation and logging information. Ability to accurately transcribe physician orders to ensure and complete up to date patient records. Typing skills sufficient to use a typewriter and computer keyboard for timely and accurate input and production of typewritten documents. Knowledge of proper body mechanics when transferring or assisting patients; ability to safely assist patients. Ability to handle equipment and supplies such as printers and cases of paper weighing up to 25 - 50 pounds. Ability to handle confidential information such as CD's and other medical documents. Key Responsibilities 60% - REGISTRATION/RECEPTION 15% - PATIENT'S VISIT COORDINATION 10% - INSURANCE ADMINISTRATION 10% - SUPPORT FUNCTIONS 5% - PROVIDE PATIENT ASSISTANCE AS REQUIRED Department Overview The Department of Radiology is a 24-hour, seven day a week operation providing Imaging Services for adult and pediatric inpatients and outpatients. POSITION INFORMATION Salary or Pay Range: $32.75 Salary Frequency: Hourly Salary Grade: 263 UC Job Title: MED OFC SVC CRD 2 PD UC Job Code: 009211 Number of Positions: 1 Appointment Type: Staff: Per Diem Percentage of Time: 20% Shift (Work Schedule): Varies up to 12 Hours Location: Placer Center for Health (PCN147) Union Representation: EX-Patient Care Technical Benefits Eligible: No This position is 100% on-site Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees. High quality and low-cost medical plans to choose from to fit your family's needs UC pays for dental and vision coverage for you and your family Retirement plans for eligible employees including Pension and other Retirement Saving Plans Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees Lactation Support Program and Family Care discounts and resources Employee Well-being resources and programming to support thriving in all aspects of employee's lives On-site Employee Assistance Program including access to free mental health services Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees Access to free professional development courses and learning opportunities for personal and professional growth Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees Physical Demands Standing - Occasional Up to 3 Hours Walking - Occasional Up to 3 Hours Sitting - Frequent 3 to 6 Hours Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours Bending/Stooping - Occasional Up to 3 Hours Squatting/Kneeling - Occasional Up to 3 Hours Twisting - Occasional 0-3 Hours Reaching overhead - Occasional Up to 3 Hours Keyboard use/repetitive motion - Frequent 3 to 6 Hours Mental Demands Sustained attention and concentration - Frequent 3 to 6 Hours Complex problem solving/reasoning - Occasional Up to 3 Hours Ability to organize & prioritize - Frequent 3 to 6 Hours Communication skills - Frequent 3 to 6 Hours Numerical skills - Occasional Up to 3 Hours Constant Interaction - Frequent 3 to 6 Hours Customer/Patient Contact - Frequent 3 to 6 Hours Multiple Concurrent Tasks - Frequent 3 to 6 Hours Work Environment UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. Must be able to work variable hours, alternate shifts, and occasional overtime to provide coverage as needed for sick leave, staffing shortages, etc. Must adhere to Department's Standards of Attendance. No eating allowed in work area. Must keep work area clean and free from debris. This position may require walking to different locations through the facility. TB test required annually per JCAHO regulations. Special Requirements This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment The duties or functions of this position include the handling of cash (or cash equivalents) This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. A Culture of Opportunity and Belonging At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together. As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. To view the University of California's Anti-Discrimination Policy, please visit: Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere To learn more about our background check program, please visit: Job ID: 88715 Location: Rocklin Full/Part Time: Part Time #J-18808-Ljbffr