Service BDC Appointment Representative
Toyota of Boerne
Customer Service Call Center Representative (Service BDC)
Vaughan Automotive is seeking friendly, customer-service-driven individuals with strong phone skills to join our in-person, team-based call center. This isn't just a job—it's a career with growth opportunities, structured guidance, and ongoing support. You'll work alongside a cohesive, high-energy team that knows how to work hard, support each other, and have fun while delivering world-class customer experiences.
Why You'll Love Working Here
- Family-owned and operated—you're more than just an employee; you're part of the team.
- Clear structure, hands-on training, and continuous coaching.
- Real professional growth and career advancement opportunities.
- A positive, collaborative environment where teamwork and recognition are part of everyday life.
- Competitive pay plus performance-based bonuses.
About the Role:
As a Service BDC Professional you are the voice of Vaughan Automotive—the first point of contact for our valued guests. You'll deliver exceptional customer service over the phone, making outbound calls to schedule service appointments and handling inbound calls from customers. Your goal is to maintain strong customer relationships and keep our service drives running smoothly.
What You'll Do:
- Make high-volume outbound calls (up to 200/day) and handle inbound calls efficiently.
- Follow call guides and scripts to maintain consistency and quality.
- Schedule appointments accurately, confirming dates, times, locations, and transportation.
- Document all interactions in CRM/DMS systems.
- Protect customer privacy and maintain professionalism at all times.
- Achieve performance standards that reflect excellence.
What We're Looking For:
- Must live close enough to commute daily to our Boerne location.
- Call center and/or appointment setting experience.
- Ability to thrive in a fast-paced, high-volume environment.
- Computer proficiency and ability to learn CRM/DMS systems.
- Friendly, outgoing, professional, and collaborative.
- Strong desire to succeed and deliver exceptional customer service.
Preferred:
- 1+ years of call center, outbound calling, or appointment-setting experience.
- Customer service background.
- Automotive industry experience (not required—we provide training!).
- Bilingual in English and Spanish.
Work Schedule
- Monday–Friday: 11:00 AM – 8:00 PM
- Alternating Saturdays: 10:00 AM – 7:00 PM
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
Vacancy posted 5 days ago
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