Service Coordinator

WHAT WE ARE LOOKING FOR:
Service Coordinators are the first stop for residents in need of maintenance in their homes. They are highly organized individuals with an ability to multi-task in a busy environment. They have excellent written and verbal communication skills and the ability to provide unparalleled customer service under all circumstances.

• Coordinate incoming service requests
• Manage work order process for all resident requests, apartment turnovers, scheduled maintenance and after-hours emergencies
• Communicate with vendors regarding scheduled work
• Ensure Service Technician work hours are documented per internal quality control standards
• Encourage and build positive relationships with team members, customers, and vendors
• Provide high levels of service to all customers and team members
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

• Superb customer service skills
• Strong written and verbal communication skills
• Ability to keep neat and accurate records
• Capacity to understand and follow directions
• Competence with technology including Microsoft Office

• High school diploma or GED
• One year of experience in clerical/data entry and office environment
• Experience with Yardi software products a plus