Hospice Intake Coordinator

Company:
CovenantHealth at Home with Compassus, Hospice of Lubbock

Position Summary

The Intake Coordinator - PAH ensures the smooth and timely processing of referrals from multiple sources in both home health and/or hospice programs. This role oversees patient intake activities, verifies insurance coverage, coordinates with clinical teams, and maintains accurate documentation in the electronic medical record. The Intake Coordinator fosters positive relationships with internal teams, patients, families, and external referral sources.

Position Specific Responsibilities

• Prioritize daily referrals to ensure timely patient admissions.
  • Accept referrals from multiple sources, including phone, fax, secure messaging systems, and other approved methods, ensuring accurate and timely entry into the electronic medical record (EMR).
  • Answer telephone calls promptly and courteously.
  • Accurately transcribe medical and insurance information from referral sources.
  • Verify and obtain physician orders, including validation of licenses and UPIN numbers.
  • Evaluate insurance to ensure appropriate financial reimbursement.
  • Verify coverage and communicate coverage criteria to patients.
  • Collaborate with the clinical team to coordinate services.
  • Assist with the orientation of new personnel to the department, as well as cross-department orientees, regarding referral processes.
  • Perform other tasks as assigned.

Education and/or Experience

• No requirement
• Required - 1 year Administrative experience in a Home Health or Hospice environment.
• Preferred - 1 year Home health or Hospice intake experience.
• Preferred - 2 years' Experience in a healthcare setting performing clerical tasks and processes.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy. Excellent communication, customer service, interpersonal and organizational skills. Knowledge of home health/hospice compliance issues. Payer coverage requirements related to eligibility for services. Home health/hospice referral processes and electronic medical record systems.

Certifications, Licenses, and Registrations

• Required upon request:
• Driving may be necessary as part of this role.
• Caregivers are required to comply with all state laws and requirements for driving.
• Caregivers will be expected to provide proof of driver license and auto insurance upon request.
• See policy for additional information.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to clinical positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Build a Rewarding Career with Compassus
At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others.

Your Career Journey Matters
We're dedicated to helping you grow and succeed. Whether you're pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.

The Compassus Advantage
• Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

Ready to Join?
At Compassus, your career is more than a job-it's an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.