Coordinator Volunteer Engagement

Job Description

Job Description

Buckner Children and Family Services

Location: Lubbock, TX - Hybrid

Address: 1510 S. Loop 289, Lubbock, TX 79412

We are seeking a Coordinator of Volunteer Engagement to join our Volunteer Team. As a Coordinator of Volunteer Engagement , you will serve in a strategic function at Buckner Children and Family Services to recruit, screen, coordinate, supervise, and engage all individual and group volunteers in support of  programs and fundraising efforts for the local region. Join our team and shine hope in the lives of others! 

What you'll do:

• Organize, implement, and coordinate a comprehensive volunteer program, including recruitment, screening, training, supervision, evaluation, engagement and documentation of volunteers in compliance with policies, procedures, and regulatory requirements.
• Develop and implement an effective volunteer recruitment strategy for the location's regional ministries. Assist with information needed for printed and web-based materials.
• Serve as liaison between volunteers and staff to ensure that the use of volunteers meets the strategic needs of programs as defined by staff and to provide a quality experience for volunteers. 
• Work with program staff to identify how volunteers can be engaged to fulfill defined program needs.
• Work with program staff to ensure that defined volunteer program needs are submitted and posted through the volunteer management system and postings of defined needs are kept current.
• Serve as point person for the volunteer management system as relates to sites as assigned.
• Maintain a master calendar of all volunteer activities; distribute notices of activities and volunteer projects to applicable program staff.
• Maintain detailed records regarding all volunteerism benefiting agency, including maintaining computerized volunteer management database.
• Design and implement volunteer engagement retention plan including volunteer recognition events.
• Assist with conducting tours for campus and community programs.
• Assist with special events/assigned projects/fundraising events and tasks (i.e. Golf tournament.) as they involve volunteers.
• Identify church and community partners and engage through effective use of volunteers.
• Represent agency at church/ community meetings and with partners which are strategic in fulfillment of defined volunteer opportunities.
• Complete and submit to management utilization, special events and activity reports, as requested.
• Act as a liaison to community; responsible for supporting and representing Buckner at special events, activities and other assigned functions; and speak in public on behalf of Buckner if needed. 
• Support the Regional Directors, operations staff and Director of Volunteer Engagement as needed.
• Work nights and weekends as needed to meet business needs.
• Interact with outside consultants, agencies, and organizations to develop relationships to enhance the delivery of services to clients and families. 
• Travel domestically and internationally as needed to monitor, assess, and help develop programs.
• Perform special assignments, projects, and other duties as required.

  What you'll bring:

• High School Diploma (or G.E.D.) is required to perform the essential job functions.
• A minimum of 3 years prior related work experience is required.
• Prior related work experience in volunteer recruitment, coordination, training, and supervision preferred.
• Requires ability to read, write, speak, and understand English sufficiently to perform the essential functions of the position.
• Ability to make presentations and speak in front of groups and the Board. 
• Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings.
• Requires flexibility to work weekends and evenings.
• • Requires jobholder to work before and after normal business hours, some nights and weekends, as needed to meet client and business needs including promptly responding to phone calls, text messages and emails.
• Requires ability to drive assigned vehicle(s) or personal vehicle, with an appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner's insurance policy. Requires the ability to rent vehicles both domestically and internationally using required documentation. Must be age 21 or older to drive on behalf of Buckner.
• Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications, including Microsoft Word, Excel, PowerPoint, and Outlook, required. 
• Requires ability to speak clearly and make self understood effectively in face to face interactions; articulate with accuracy to speak on the phone.
• Requires ability to hear and receive verbal instructions, answer phones, communicate with people in situations with some background noise.
• Requires excellent public speaking skills and the ability to successfully communicate in a professional manner with a multi-ethnic population base in the community; ability to effectively communicate in writing.
• Requires recognition that the organization is a faith-based organization operating with a commitment to Christian principles.

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.  

The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, ​age,  sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.