PC Support Specialist

About Crown Crown Holdings, Inc. through its subsidiaries is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products for some of the largest and most respected companies in the world. Founded in 1892, Crown’s vision of sustainability remains essential to our long‑term future, and we are dedicated to building a team of highly talented, dedicated, and driven individuals. Job Description As a PC Systems Support Specialist at Crown Americas, Inc., you will play a crucial role in our IT network and support team at the corporate office in Tampa. Your responsibilities will encompass hardware, networking, and application technologies, and you will provide first‑level computer support to users by resolving problems, researching solutions, and providing resources to solve those issues. The position focuses on remotely troubleshooting customer computers, onsite and phone‑based support, new PC/laptop builds, and hardware repairs. Additionally, you will support cloud technologies such as Microsoft OneDrive, MS CoPilot, and Exchange Online (EOL) and assist with the procurement and disposition of IT‑related equipment. Responsibilities Provide first‑level IT support to clients by connecting to the remote computer, identifying problems, and resolving them. Research answers and guide the client through corrective steps as needed. Fully document corrective steps taken in the Help Desk Tracking System for future reference. Prepare workstations (PC and Mac) by configuring hardware, software, network interface cards, printers, and peripherals. Troubleshoot and resolve desktop issues, research and develop solutions, and maintain inventory of all systems. Adhere to departmental standards related to workstation configuration, asset management, and Active Directory group membership/account creation. Maintain and improve client references by documenting solutions. Identify problems proactively and recommend changes to improve system performance. Setup company‑issued iPhones, iPads, handheld scanners, and truck‑mount scanners to company standards. Act as a point of contact for end users and collaborate closely with Microsoft Exchange, security, operations, and network support teams. Setup and break down meeting rooms with telecom equipment for presentations and workshops. Assist with setting up temporary Wi‑Fi accounts for meetings, seminars, and guests. Work with manufacturers on warranty issues with PCs and other devices. Support cloud technologies such as Microsoft OneDrive, MS CoPilot, and Exchange Online (EOL), ensuring seamless integration and user support. Qualifications & Experience Excellent problem‑solving, verbal communication, and writing skills with strong follow‑up capabilities. Experience working in a help desk environment with strong customer service skills and PC/network troubleshooting experience. Ability to express ideas clearly in both written and verbal communication. Strong planning and time‑management skills. Quickly learn and apply new technologies. Working knowledge of Windows 10/11, Mac OSX, Citrix, computer hardware repair, basic networking, and client‑server integration. Familiarity with Active Directory and remote access tools such as Dameware, RDP, and other remote connection software. Experience with cloud technologies such as Microsoft OneDrive, MS CoPilot, and Exchange Online (EOL). Minimum Requirements Associate’s degree in information technology and 2 years’ experience in IT directly related to helpdesk support and troubleshooting, OR High school diploma and a minimum of 5 years’ experience in helpdesk and user support. CompTIA A+ and Network+ certifications preferred. What Crown Offers You Strong engagement and commitment to the safety of our employees; the opportunity to build a meaningful career; professional and personal development through training and work experiences; and a chance to be part of a team passionate about sustainable packaging. Crown’s Five Pillars program fosters an inclusive environment where each individual is valued and respected. #J-18808-Ljbffr 092 CROWN Americas LLC