Senior Gaming Systems Application Owner

Gaming Systems Application Owner

Role: Gaming Systems Application Owner Location: Miami, FL (Hybrid 3/2) Duration: 6+ month contract

The Gaming Systems Application Owner is responsible for the operational ownership, stability, and continuous improvement of assigned gaming-related applications supporting Carnival Corporation's Global Gaming division. This role serves as the primary point of accountability for shipboard and shoreside systems, ensuring applications meet business needs, operate reliably, and align with enterprise technology and security standards. Working closely with operational stakeholders, IT partners, and third-party vendors, the Application Owner ensures effective application performance, issue resolution, and lifecycle management in a highly complex, guest-facing environment.

· Serve as the primary, hands-on operational owner and technical subject matter expert for assigned gaming systems and applications used across shipboard and shoreside environments

· Oversee day-to-day application operations, including monitoring performance, managing incidents, and coordinating resolution of system issues

· Act as the central point of contact between Global Gaming business teams, IT, vendors, compliance and support partners for application-related matters

· Partner with IT and vendors to ensure system availability, stability, and compliance with Carnival technology standards and regulatory requirements

· Support application enhancements and configuration changes, translating operational needs into clear requirements and validating delivered solutions

· Participate in release planning, testing, and deployment coordination to minimize operational disruption

· Maintain application documentation, operational procedures, and knowledge artifacts to support consistent system use and supportability

· Collaborate with compliance, security, and audit partners to support regulatory adherence and internal controls

· Collaborate with developers and UAT teams to ensure solutions meet expectations. This may require working in lab environment

· Assist in vendor management activities, including issue escalation, service reviews, and performance tracking

· Assume ownership for completion of internal documentation including third party risk assessments and data privacy documentation

· Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee's control (list not exhaustive)

· Strong understanding of application lifecycle management and production support processes

· General knowledge of enterprise technology concepts, including systems integrations, data flows, and infrastructure dependencies.

· Familiarity with incident, problem, and change management practices (ITIL concepts a plus)

· Awareness of security, compliance, and regulatory considerations in operational systems

· Understanding of shipboard or remote operations environments and related challenges is a plus

· Strong analytical and troubleshooting skills with the ability to assess issues and drive resolution

· Ability to translate operational business needs into technical requirements

· Excellent written and verbal communication skills, with the ability to interact effectively with both technical and non-technical audiences

· Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

· Proven ability to work independently as an individual contributor while collaborating across teams

· Comfortable working with vendors and external partners to resolve issues and deliver outcomes

· Ability to remain calm and effective during system outages or high-impact operational issues

· Proficient in standard business and collaboration tools (e.g., ticketing systems, documentation tools, Microsoft Office/365) including ZenDesk, ServiceNow and Wrike.

· Strong proficiency with data analysis using SQL and Excel

Qualifications:

· Bachelor's degree in Information Systems, Computer Science, Business, or a related field or equivalent combination of education and relevant experience

· 3–8 years of experience in application support, application ownership, IT operations, or business systems support

· Experience defining strategy, owning a roadmap, and driving execution

· Experience with end-to-end product delivery

· Experience supporting enterprise applications in an operational or production environment

· Experience working with cross-functional stakeholders including business users, IT teams, and third-party vendors

· Exposure to casino management systems, gaming systems, or regulated technology environments is beneficial but not required

· Experience supporting 24/7 operational environments (e.g., hospitality, travel, retail, gaming) preferred