eCommerce Business Analyst

Job Description

Job Description

eCommerce Business Analyst

The Opportunity

Rio Grande is a global leader in supplying precious metals and materials to jewelers and manufacturers around the world. Our IT Analysis team is seeking an experienced eCommerce Business Analyst to help drive the continued evolution of our customer-facing digital commerce platforms and websites.

In this role, you'll partner closely with stakeholders across Marketing, Merchandising, Product Management, Customer Service, and IT to identify opportunities, define business requirements, and deliver enhancements that improve the online customer experience.

You will serve as the primary liaison between business stakeholders and development teams, translating business needs into actionable requirements and guiding solutions through development, user acceptance testing, and deployment.

This position focuses on supporting and improving customer-facing digital experiences, including product information, search, navigation, content management, digital merchandising, integrations, analytics, and other capabilities that support our online business.

What this role is not:

This is not a data analyst or reporting-focused role. While data is frequently used to validate requirements, troubleshoot issues, and measure outcomes, the primary focus is business analysis, digital commerce optimization, and website enhancement delivery.

What You'll Do

• Partner with business stakeholders to identify opportunities to improve our eCommerce websites and digital customer experience.
• Gather, analyze, document, prioritize, and manage business and functional requirements for website enhancements, integrations, and process improvements.
• Translate business needs into user stories, process flows, functional specifications, and acceptance criteria.
• Serve as the primary liaison between business stakeholders and development teams throughout the software development lifecycle.
• Collaborate with developers to clarify requirements and ensure solutions align with business objectives.
• Support user acceptance testing (UAT), issue resolution, production deployments, and post-release validation.
• Configure and maintain website content management systems (CMS) and related digital commerce platform settings.
• Analyze website performance, customer behavior, business processes, and operational metrics to identify opportunities and recommend improvements.
• Support product catalog, navigation, search, digital merchandising, content, and customer experience enhancement initiatives.
• Manage multiple enhancement requests and projects while balancing strategic initiatives with operational support needs.

What You'll Need

• Bachelor's degree in Computer Information Systems, Business, Analytics, or an equivalent combination of education, training, and experience.
• Two or more years of experience as a Business Analyst, Systems Analyst, Technical Business Analyst, Product Analyst, or similar role supporting eCommerce platforms, digital commerce solutions, customer-facing websites, online retail systems, product catalog management, or digital customer experience initiatives.
• Experience gathering, documenting, and translating business requirements into user stories, functional specifications, workflows, and acceptance criteria.
• Experience partnering directly with business stakeholders and software development teams throughout the SDLC.
• Strong analytical and problem-solving skills with the ability to evaluate processes, identify root causes, and recommend practical solutions.
• Technical aptitude with the ability to understand application architecture, integrations, APIs, and enterprise data flows.
• Experience using data to troubleshoot issues, validate requirements, measure outcomes, and support decision-making.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a collaborative, fast-paced environment.

Preferred Qualifications

• Experience supporting eCommerce platforms, digital commerce solutions, or customer-facing websites.
• Experience administering or supporting Content Management Systems (CMS).
• Experience with Product Information Management (PIM) solutions.
• Experience supporting website search, navigation, product catalog management, or digital merchandising capabilities.
• Working knowledge of SQL or similar data query tools.
• Familiarity with APIs, integrations, and data exchange between enterprise applications.
• Experience with web analytics platforms.
• Experience working in Agile environments and tools such as Jira.

Having One or more of the following:

• eCommerce platforms or online retail environments
• Customer-facing websites
• Content Management Systems (CMS)
• Product Information Management (PIM)
• Product catalog management
• Digital merchandising
• Website search and navigation optimization
• Customer experience enhancement initiatives
• Cross-functional collaboration between business and development teams

Environment/Physical Requirements:

Primarily sedentary, requiring employees to sit for extended periods. This can include working at a computer, attending meetings, and performing other tasks while seated.

Schedule: Full-Time Hybrid preferred. Preferred Locations: NM, NY, FL

The successful candidate will enjoy a rewarding, challenging, and principled work environment.  For more information about us please visit:  

At Rio Grande, our associates are the heart of our 82-year legacy in Albuquerque. We foster a culture grounded in Respect, Responsibility, and Results, where individuals are empowered to take initiative, grow continuously, and make a meaningful impact every day. We believe in a bias to action. We turn ideas into outcomes and encourage a growth mindset through learning, development, and opportunities to stretch beyond the expected. Our employees are supported with quality benefits, robust wellness resources, and an onsite fitness facility to help them thrive.

Recognized as a 2025 Platinum Award Family Friendly Business, we prioritize work-life balance, flexibility, and a supportive environment for all stages of life. Through our wellness, recognition, and support of our community, we celebrate individuality, foster belonging, and ensure every voice is valued.

At Rio Grande, you’ll find more than a job. You’ll experience a place where your contributions matter, your growth is supported, and your work helps shape the future of our community and supports our customers and industry.

Diversity, Equity, Inclusion and Belonging:

Guided by our core values, Rio Grande is committed to treating all people with dignity and respect. We are an equal-opportunity employer with a zero-tolerance policy for harassment or discrimination of any kind. As an advocate for equity and equality, we hire, train, and promote qualified people of all backgrounds. We consider employment candidates without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other underrepresented class. We value our associates and have won the yearly Healthiest Places to Work and Family Friendly Business awards on multiple occasions.

The Reward:
Rio Grande provides a generous benefit package for full-time (30+ hours a week) associates that includes:

• Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
• 401(k) matching program
• Paid time-off benefits, plus an additional seven paid holidays
• Paid life insurance and optional additional life insurance
• Long-term and short-term disability
• Flexible spending account
• Pet insurance
• Tuition reimbursement
• On-site gym and company wellness program
• Bereavement leave
• Employee discounts at Rio Grande
• Local and national discounts on various travel and entertainment
• Competitive compensation, including an opportunity to share in the profits

Our associates strive for joint accountability. We work together for the success of our stakeholders, and we provide a thoughtful, fun, and creative environment to support them. We encourage professional and personal development through a variety of training opportunities and a focus on promoting from within.

The Company:
Established in 1944, Rio Grande, a Berkshire-Hathaway manufacturer/distributor, has thousands of valued customers around the world. We are a principle-based company with a highly evolved team-based environment. We can show you how a profoundly effective organization lives these values every day. You can find our guiding principles, The 3 R’s, Respect, Responsibility and Results, on our website as well as information about our community support and how we protect the environment.