Supervisor Security Response

Supervisor of Security Response

The Supervisor of Security Response in a hospital oversees the team responsible for maintaining a safe and secure environment for patients, staff, and visitors. This role manages emergency situations, coordinates security operations, and ensures compliance with all safety protocols. The supervisor also provides leadership, training, and support to security personnel.

Responsibilities

Leadership and Supervision

1. Respond to, de-escalate and investigate situations reported to Security in accordance with hospital approved methods as required. Alert appropriate individuals of security matters while maintaining confidentiality of involved parties to the degree possible without putting others in harm.
2. Assist in the effective hiring of Security Representatives and participate in the training process for shift specific duties and post.
3. Assigns and monitors staff work and work schedules according to Department Policy.
4. Maintain appropriate data on employee attendance for payroll.
5. Monitors the performance improvement program with the department.
6. Ensure that shift goals and objectives are administered and consistent with the Director's expectations.
7. Demonstrate ability to coach and mentor staff; effectively discipline shift employees following hospital's progressive discipline policy.

Evaluation and Analysis

1. Identifies ways of improving current services and consults with Security Training manager and Director on employee and operations issues and problems.
2. Assists that Security Director in processing annual employee evaluations.
3. Follow up and investigates security incident reports and updates Director.
4. Maintains and analyzes records, reports and statistics as required.
5. Evaluates manner and process of internal and external patrols by shift members.

Quality

1. Provide quality training and orientation for assigned employees, informs co-workers of relevant departmental policies and procedures; and allocated tasks to co-workers as needed. Treat all co-workers with compassion, understanding, and respect, and strives to enhance co-worker performance through cooperative effort and action.
2. Develop shift procedures consistent with departmental polices.
3. Maintain knowledge of JACHO, DHH, CMS, Fire Marshal codes and standards specific to security and safety.
4. Attend mandatory meeting and in-services.
5. Serve on process improvement teams as assigned.

Training

1. Provide shift Security Representatives with initial on-boarding training and coordinate shift and post specific training.
2. Ensures staff shows competency in applying correct and effective crisis prevention and intervention techniques after completion of training class.
3. Coordinate department training with Security Training Supervisor.
4. Ensure staff demonstrate enthusiasm and positive attitude with customers.
5. Ensure staff focus on the customer; identifies the customer's needs; responds to the customer; satisfies the customer; takes ownership.

Other duties

1. Work with Security Contractor Site Supervisor in scheduling additional staffing.
2. Be prepared to work weekend shifts as needed; ensuring proper coverage is always maintained.
3. Promptly notify the Security Director of any incident that puts the facility, patients, or guest at risk.

Qualifications

Experience: 3 years of experience in the field or related area. Prior Law Enforcement, Military, and/or Corrections preferred.

Education: High School or equivalent

Special Skills: Successful completion of the Louisiana POST Firearms Qualification. Ability to multi-task, deal with stressful high energy situations while remaining calm in critical situations. Must have the ability to communicate effectively with difficult and/or demanding individuals. Must be able to make decisions quickly. Must be a mentor to all shift Security Representatives.

Licensure: Valid Louisiana Driver's License