Patient Service Representative

Family Care Clinic - East Bend, Oregon

CHARLES HEALTH SYSTEM

TITLE: Patient Service Representative 1 Clinic Supervisor/Manager Charles Medical Group January 2025 Creating America’s healthiest community, together In the spirit of love and compassion, better health, better care, better value The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri-county area. The Patient Service Representative acts as liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. PSRs collaborate with clinical staff to ensure we are providing our community with comprehensive and compassionate health care. Uses electronic health system to maintain department appointment requests, waitlist and follow up reports. Pre-Arrival and Financial Clearance Responsible for addressing registration related work queue items that require resolution prior to encounter closure. Patient Registration Responsible for accurately recording patient demographics, insurance and billing information at the time of scheduling, check in, and check out. Accurately process all payment types (copays, co-insurance, prepayment, deductible, self-pay balances) and completes daily deposits and batch reports. Clinic Daily Operations Performs daily readiness activities such as turning on computers, equipment, kiosks, readying patient waiting areas and check in areas, ensuring supplies are fully stocked. Assists with processing and resolving incoming and outgoing electronic and telephone messages, worklist entries and basic work queue items within the electronic health record in accordance with established protocols. Responsible for entry level support and knowledge of document collection and distribution, locating and distributing patient documents and information to appropriate staff members. Faxing, scanning, indexing medical records into document management system. Customer Service Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate. Supports the vision, mission, and values of the organization in all respects. Provides direction and assistance to patients as needed. Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Supports the onboarding process of new caregivers to the department. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Required: High school diploma or GED.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites. Preferred: One year of clerical support in a healthcare setting or related experience. Basic medical terminology.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. Charles Health System. Charles Health System and external customers/clients/potential employees. Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions. Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation). Language Skills : Read, write, speak, and understand English. Computer Basic to intermediate ability and experience in computer applications, specifically electronic medical records system, and MS Office. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle. Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. No Risk for Exposure to BBP . Relief Shift: First Shift (United States of America) Is Exempt Position? Monday-Friday Shift Start & End Time: