Senior Salesforce Administrator

Description

Whether it is our cutting-edge technology solutions, collaborative team environment, or commitment to our communities at WIN Technology, Connections Matter.

What connections matter to you? Here at WIN Technology, we connect the Midwest to the globe, communities to life-enhancing services, and our employees and clients to the things that matter to them most. As the only Midwest IT Services provider backed by a wholly owned fiber network, we are growing fast and continuously invest in innovative new offerings and improved services that will help our clients stay ahead of the curve. Every day is filled with opportunities to create solutions and provide meaningful business value for our clients across multiple industries including healthcare, finance, manufacturing, and more.


Our culture is fueled by twenty-nine "WIN Ways" that connect us to each other with a set of values and practices that we live each day. We enjoy challenges, solving problems, working hard, and having fun. Because we want everyone to feel connected to our culture and have the opportunity to work remotely, we offer a well-balanced hybrid approach to togetherness. We encourage our employees to pursue personal and career growth through development programs including leadership training, educational reimbursement, and certifications. While we are highly team oriented, we also recognize and celebrate individual contributions. We embrace a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow. By connecting to our communities through volunteering and outreach, we proudly contribute to a wide variety of organizations including Special Olympics, Girls Who Code, United Way, and Feed My People. All employees receive 16 hours of volunteer time off each year, allowing them to give back to the organizations and causes that matter to them most.

WIN Technology - Connections Matter.

Requirements

Position Summary :

Joining WIN as a Senior Salesforce Administrator is a key role within the Internal IT Department, responsible for the administration, optimization, and ongoing evolution of WIN's Salesforce platform, including Sales Cloud, Service Cloud, Conga, and Form Assembly.

This role partners cross-functionally with business and leadership teams to design scalable solutions, improve data quality, and drive user adoption. The ideal candidate brings a strong understanding of business processes and translates them into effective Salesforce solutions that support operational efficiency and growth. As a senior member of a collaborative organization, this individual demonstrates ownership, strategic thinking, attention to detail, and strong execution. This is a full-time position; no visa sponsorship is available.

Primary Responsibilities:

• Own the administration and strategic configuration of the Salesforce platform, including user setup, profiles, roles, and scalable data model design; lead configuration of objects, fields, record types, page layouts, validation rules, and Flow-based automation to support business initiatives
• Define and execute testing strategies, including UAT coordination, to ensure quality, consistency, and stability across releases
• Design and deliver scalable user enablement programs, including training materials, onboarding frameworks, and ongoing education to support adoption and effective platform usage
• Serve as a tier 2/3 escalation point for Salesforce-related issues, performing root cause analysis and driving resolution of complex application and data issues
• Drive Salesforce adoption through proactive engagement, usage analysis, and implementation of features that improve user experience and business process alignment
• Establish and maintain data governance standards within Salesforce, including data quality frameworks, deduplication strategies, and automated processes to ensure ongoing data integrity and normalization
• Lead solution design efforts by identifying gaps between business requirements and standard Salesforce functionality and defining scalable, sustainable solutions
• Partner with stakeholders to evaluate and adjust business processes to align with Salesforce capabilities and best practices
• Administer, optimize, and support Conga products (Composer, Contracts/CLM) and Form Assembly solutions, including template design, data mapping, and output standardization, ensuring alignment with business processes and seamless integration with Salesforce workflows
• Oversee Salesforce security and compliance practices, including use of Event Monitoring, user activity tracking, and governance of roles, profiles, and field-level security to support audit requirements
• Develop effort estimates for Salesforce-related work and support sprint planning activities to ensure accurate tracking of work progress and timely delivery
• Act as Salesforce technical lead on complex, cross-functional initiatives, driving solution design, troubleshooting issues, and recommending scalable approaches to meet evolving business requirements
• Design and manage scalable automation solutions, reporting frameworks, and data integrity processes to support business operations and continuous improvement
• Develop and maintain reporting and dashboard solutions that provide actionable insights and support data-driven decision-making across functional teams
• Create and maintain comprehensive documentation, including system architecture, configuration, processes, governance policies, and release-related materials
• Drive adoption of activity management best practices, including tracking and optimizing high-impact user activities aligned to business goals
• Continuously evaluate Salesforce releases and emerging features, providing recommendations and leading implementation of enhancements aligned with organizational priorities
• Administer and optimize Gearset to support source control, CI/CD, and release management, ensuring reliable deployments and environment synchronization
• Able to work and thrive in a fast-paced, rapidly changing environment
• Excellent interpersonal skills to interact with staff, colleagues, clients, cross-functional teams and third parties - a team player

Preferred Qualifications:

• Follow established SDLC standards to design, develop, test, and deploy custom code in alignment with organizational best practices and governance policies

Education & Experience:

• Bachelor's degree in Business, Information Systems, or a related field preferred (or equivalent practical experience)
• Minimum of 5+ years of hands-on Salesforce administration experience, including support of complex, enterprise-level environments