CNA/HHA Coordinator - Care Operations Specialist

CNA/HHA Coordinator - Care Operations Specialist

Stamford Office - Stamford, CT 06905

Overview

Salary Range $60,000.00 Salary/year Position Type Full Time

Description

Job Title: CNA/HHA Coordinator - Care Operations Specialist

Company: Compass Care, LLC

Position Type: Full-Time

Salary: $60,000

Position Overview

The CNA/HHA Coordinator - Care Operations Specialist (COS) supports new client onboarding, trains and guides caregivers in the field, and provides additional support and training to CCAs and office teams as needed. The COS will act as point person for check-in service and emergency fill-in. This is a Full-time salaried position with a complete benefits package and includes both client care and leadership responsibilities. The COS will report directly to the Senior Operations Manager.

Schedule & Work Structure

Full time exempt position

A targeted minimum of 50% total scheduled hours will be dedicated to providing direct client care, with the remaining time allocated to administrative and support responsibilities as needed.

Responsibilities

1. Participate in new client onboarding:

Initialize and/or stabilize cases

Ensure high-quality care from the start

Support long-term client and CCA satisfaction

2. Conduct client discovery, including:

Identifying care needs, risks, and opportunities for additional support

Understanding family dynamics and communication preferences

Documenting insights to train and onboard the permanent care team and assist in building strong, personalized care plans

3. Train and support both new and currently assigned caregivers during case transitions

Provide hands-on training to permanent, backup, and new CCAs

Ensure caregivers understand:

o Client-specific care plans and expectations

o Daily routines, preferences, and safety considerations

o Proper documentation and timekeeping procedures

Support caregivers during their first shifts to build confidence and consistency

Identify skill gaps and provide real-time, in the field coaching and feedback

Ensure continuity of care when transitioning between caregivers

4. Quality Assurance and Compliance

Conduct on-site QA/QC home visits

Support caregiver performance and compliance monitoring

Share findings with internal teams

Participate in client care team meetings as necessary

5. Support caregiver (CCA) performance and compliance:

Certifications, training completion, documentation, and timekeeping

Remediation, retraining, reeducation

Participate in performance assessments for annual reviews

6. Caregiver support and communication

Assist with CCA-related questions (non-clinical issues)

Communicate company updates and expectations

Conduct quarterly follow-ups after orientation

Assist caregivers with technical support

Service as emergency fill-in for open shifts

7. Assist with recruitment efforts and candidate outreach

Business development support

Lead check-in services and care packages program

Support recruitment and candidate outreach

8. Administrative support

Assist with office administration as needed

Support orientation and training programs

Ensure tracking and compliance reporting

About Compass Care:

Founded in 2014, CompassCare is the premier provider of concierge level private-duty home care in the NY tri-state area. With a reputation for excellence and innovation, we provide highly personalized, top-tier non-medical companion care, enabling clients to maintain their independence and quality of life at home. Our approach is rooted in developing customized care plans for each client, thoughtfully and holistically addressing the complexities of aging. We are passionate about exceeding expectations for our clients and their families, offering care that is both personalized and meaningful.

What We Offer:

Discretionary performance bonus of up to 20%

Paid Time Off, 2 weeks paid vacation annually

Mileage and travel expenses reimbursed

Benefits eligibility includes: Medical insurance, Life insurance, 4% 401(k) match, AAA membership

Equity participation

Qualifications

Job Requirements

Authorized to work in the US

Fully vaccinated for COVID-19

Flexible schedule (day, overnight, and live-in availability)

Ability to travel to clients in Connecticut and New York

Comfortable with technology (apps, troubleshooting, downloads) Administrative skills, client service oriented.

Certified CNA or HHA Min 2 years Caregiving experience

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status