Sr. Product Manager, Signing APIs

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Our Product Management teams work on some of the most impactful and challenging problems in the Software industry. We are a highly collaborative cross-border group that operates on the edge between Engineering and the business and helps to design solutions from concept to launch - all while focusing on and advocating for what's best for our customers. We work closely with Engineering and Design to create some of the most innovative never-been-done-before products. We partner with the Sales, Customer Success, Marketing, Finance, Legal, and Security teams to bring the product to market.

As a Senior Product Manager for the Conversion & Signers Experiences Product team, you will get a chance to work at the core of Docusign business, serving developers, Independent Software Vendors (ISVs) and Signers/Participants at scale. You will focus on improving success KPIs for your customers, develop the roadmap, vision, priorities and lead the definition of our strategy to increase reliability and grow the value and use cases we provide to our customers. You will collaborate with other internal Product Managers to amplify impact and work cross-functionally with UX, Engineering, Product Marketing, Legal, Ops and Field teams in order to bring innovative solutions and improvements to market.

This position is an individual contributor role reporting to the Director, Product Management.

Responsibility

• Apply your technical expertise developing APIs and Platform Services to contribute to Docusign leadership to enable intelligent agreement

• Launch innovative and forward thinking products and features, test their performance, and iterate quickly

• Work collaboratively with Engineering, Marketing, Pricing, Legal, UX, and other cross-functional teams on developing a highly addictive solution that delivers short time to value to customers

• Own your backlog and be able to advocate and deal with priority trade-offs between technical requirements and various Product priorities even when they are coming from other stakeholders

• Lead and drive the end to end strategy and product roadmap for your area

• Advise key stakeholders across all phases of the life cycle

• Work with Field teams to drive adoption and increase the stickiness to our existing customer base

• Demonstrate expert team skills and ability to cross functionally drive/influence work through others as well as the ability to drive teams to achieve results for complex, multi-faceted projects

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8+ years of experience and Bachelor's degree OR 6+ years of experience and a Master's degree

• Experience working and leading cross-functionally with Engineering, Design, Program Management, Data Science, User Research, and GTM business development roles

• Experience bringing customer voice to the developer experience

• Experience as a customer-centric developer and/or building developer products such as scaled customer-facing APIs, Dev Tools, version control systems, CI/CD, web and desktop applications, or similar

• Experience in technical product management building enterprise cloud/SaaS products/services

Preferred

• Analytical and problem-solving skills enabling the candidate to align strategy, customer need, research, data and industry trends

• Excellent written skills including authoring multiple, complex and technical product requirement documents

• Excellent communicator able to convey complex concepts to both technical and non-technical audiences to create shared understanding, resolve conflict, and obtain actionable consensus

• Experience taking a product from concept to launch

• Experience aggregating and synthesizing developer platforms and requirements to create scalable and reusable integration abstractions

• Experience in delivering products using iterative or Agile methodologies, including modeling experiences using task/storyboards, user stories or use cases, etc.; and driving planning and execution using work item systems (e.g., Jira, Azure DevOps)

• Experience reviewing business and performance insights to make data-driven decisions

• Experience giving presentations to developers, writing developer documentation, and creating content or tools to help developers learn and build

• Ability and willingness to implement sample applications and sample code snippets using contemporary programming languages (e.g., JavaScript/TypeScript, C#)

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $146,400.00 - $235,375.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $140,100.00 - $206,775.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at View email address on click.appcast.io.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at View email address on click.appcast.io for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

#LI-Hybrid