CUSTOMER SERVICE REPRESENTATIVE I

Customer Service Representative I - 73004429

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

JOB SUMMARY: This is an Internal Promotional Opportunity for a Revenue Specialist III position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS: Currently employed with Florida Department of Revenue. Experience processing information using a computer system. Experience conducting research and analyzing information to make decisions. Experience communicating with others to gather information. Relevant education may substitute for the required experience.

PREFERENCES: Experience with negotiation techniques in a business setting.

SPECIAL NOTES: This is an Internal Promotional Opportunity located in the Jacksonville Service Center where applicants must currently be employed with the Florida Department of Revenue. All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. Standard workday of 8:00 am 5:00 pm, Monday through Friday. This position may require you to work outside your regular work schedule, should there be a business need to do so. This role is eligible for telework after you complete required training and reach an acceptable level of proficiency. This position involves interviewing clients both face-to-face and over the telephone.

SALARY: $38,760.36 - $49,501.08. BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.