Operations Manager - 1st Shift

Insight Global is seeking an Operations Manager (1st Shift) to support a medical device manufacturing operation in Norwood, MA. This is a full-time, onsite leadership role responsible for overseeing first-shift operations across two manufacturing buildings and leading a high-performing operations team.

Day-to-Day Responsibilities
- Lead and motivate manufacturing teams across two facilities, fostering a culture of accountability, collaboration, and continuous improvement.
- Manage daily production output, quality performance, shop floor controls, and task assignments.
- Partner with planning, production supervisors, and engineering to manage day-to-day production activities.
- Implement and maintain manufacturing process controls and quality standards to ensure compliance with customer, GMP, and ISO 13485 requirements.
- Drive strategies to scale manufacturing operations in support of future growth.
- Conduct resource planning and proactively identify staffing, equipment, and capability gaps.
- Coach, mentor, and develop supervisors, leads, and production associates, including onboarding and performance development.
- Establish and lead Lean manufacturing initiatives, including daily standups, Gemba walks, and continuous improvement projects.
- Identify and implement process improvements to increase efficiency and reduce costs.
- Collaborate with senior leadership and HR on hiring needs, training requirements, and workforce planning.
- Ensure compliance with Quality, EHS, and OSHA requirements, policies, and procedures.
- Establish departmental goals, track KPIs, manage budgets, and oversee departmental expenses.
- Support performance management activities, including feedback, disciplinary actions, promotions, and performance reviews.
- Perform other related duties as assigned.

Compensation:
$140,000 - $150,000 per year (annual salary)
Exact compensation may vary based on skills, experience, and education.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
- 7+ years of people management experience, preferably in manufacturing or the medical device industry.
- Strong knowledge of GMPs, ISO 13485 system requirements, and equipment qualification processes (IQ, OQ, PQ).
- Proven ability to manage complex situations, lead change, and drive continuous improvement initiatives.
- Practical knowledge of Lean manufacturing principles and Six Sigma methodologies (certifications a plus).
- Experience troubleshooting manufacturing processes and equipment issues.
- Strong communication skills with the ability to actively listen, adapt communication style, and respond with empathy.
- Demonstrated financial and business acumen, including experience managing budgets and expenses.
- Ability to work effectively in a fast-paced, cross-functional environment with minimal supervision.
- Bachelor's degree in Engineering or Business required.
- Experience organizing and prioritizing multiple tasks to meet deadlines.
- Proficiency with MRP systems required.
- Customer-focused mindset with strong quality and risk-based decision-making skills.


Nice to Have Skills & Experience
- Lean or Six Sigma certifications.
- Experience in the medical device industry.
- Advanced degree (MS Engineering, MBA, or similar).
- Experience scaling manufacturing operations to support high growth.
- Familiarity with Minitab, Ignition (SCADA), or optical measurement equipment.


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.