Digital Workplace, Executive Support and Audiovisual AV Support Engineer

Responsibilities Provide high‑touch technology support for senior executives, including devices, collaboration tools, and audiovisual environments. Act as an escalation point for complex or high‑impact executive support issues. Support leadership meetings, town halls, and enterprise events, including live troubleshooting during sessions when needed. Support end‑user computing and device management: troubleshoot Windows endpoints and virtual desktop solutions such as Azure Virtual Desktop, Windows365, AWS Workspaces, and traditional VDI platforms. Maintain knowledge of Microsoft Intune, SCCM, and Windows Autopilot; manage executive device lifecycle activities such as provisioning, ongoing maintenance, refresh, and retirement. Provide on‑site and remote support for executive conference rooms, meeting spaces, and hybrid work environments; support Microsoft Teams Rooms and associated audiovisual hardware including cameras, microphones, displays, and room‑control systems. Partner with Facilities, vendors, and event stakeholders to ensure meetings are properly prepared and executed. Ensure executive support practices align with Guardian policies, security standards, and regulatory requirements; maintain secure configurations and protect sensitive executive data. Maintain a working understanding of AI and GenAI technologies relevant to digital workplace operations; identify opportunities to improve user experience through automation and process improvement. Collaborate with cross‑functional partners including Security, Infrastructure, HR, Real Estate, and business teams; manage relationships with AV and technology vendors, and document standards, procedures, and operational practices as needed. Qualifications Ten or more years of IT experience, with at least five years focused on digital workplace, end‑user computing, or executive support. Strong experience supporting senior executives or other high‑visibility business users. Strong experience with the Microsoft 365 ecosystem including Intune, SCCM, and Autopilot. Hands‑on experience with virtual desktop platforms such as Azure Virtual Desktop, Windows365, and AWS Workspaces. Familiarity with Microsoft E5 Security capabilities, device lifecycle management, automation, and enterprise audiovisual and collaboration environments. Experience working within executive or VIP support models; background in incident and escalation management in enterprise IT environments. Experience developing operational documentation and runbooks; prior experience mentoring support staff or serving as a senior technical lead. Proactive planning and readiness support for executive meetings and events. Location and Travel Hybrid: 3 days onsite in Holmdel, NJ. Travel to additional Guardian locations as needed. Travel required 25% of time or more. Salary $103,450.00 – $169,960.00 (based on education, experience, knowledge, and abilities). Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. #J-18808-Ljbffr The Guardian Life Insurance Company of America