Dispatcher

Essential Job FunctionsProvides excellent customer service when dealing with customers and employees. This process is often handled over the telephone and other electronic means of communications.Understands local and state geography to help determine response times for transports.Utilizes information received from the caller to determine priority and nature of call, assign and dispatch appropriate vehicleData entry of information into industry specific softwareTransmits call information to personnelEnsures calls are prioritized in accordance with company Standard Operating GuidelinesPosts unassigned vehicles to predetermined posting locations to ensure minimum response times, moves resources for coverage as needed.Must be able to physically report to work in a timely manner on a regular basisMust comply with all company policies and proceduresJob QualificationsKnowledge:Medical terminology (plus)Familiarity with local geographical region (Southwest Florida)Use of computersTechnical Skills:answering of telephonesfax machine, CAD, telephone, and radiouse of internet to access web based applicationsmapping applicationsvehicle tracking softwareemployee crew schedulingable to type minimum of 30 wpmBehavioral and Physical Abilitiesable to work independently with little supervisionspeak clearly and fluentlyfunction in a team oriented environment with other communication personnel, health care facilities and road crew employeesfoster and maintain a positive and cooperative working environment – this includes training of new hires as well as answering questions/providing feedback to co-workers to better enable them to efficiently and correctly complete their assigned workwork odd hours for extended periods of time, including overnights and weekendsability to work under stress for periods of time to accomplish work needsRemains polite and patient while collaborating with facilities calling in for transportsEducation and/or ExperienceHigh School diploma or equivalentExperience - work in a Computer Aided Dispatch environmentPreferred Training and/or ExperienceEmergency Medical Dispatch trainingMedical TerminologyHIPAA trainingZollData RescueNet Dispatch-Billing systemNetwork Fleet GPS SystemsWhen2Work #J-18808-Ljbffr