IT Technician

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

Job Summary
The IT Technician's role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance. This person will also
troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.
Supervisory Responsibilities: None
Essential Duties/Responsibilities

• Identify and deliver required hardware service levels according to company policies
• Provide training and support to end users and staff on software and equipment operation and other issues
• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products
• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products
• Perform on-site analysis, diagnosis, and resolution of hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed
• Receive and respond to incoming calls, pages, and/or e-mails regarding incidents and service requests
• Develop and maintain an inventory of all computers, monitors, keyboards, hard drives, printers, scanners, and other equipment using an asset tracking system
• Document incidents, problems, and service delivery (hardware failure, repair, installation, and removal) using a helpdesk system in alignment with ITIL guidelines
• If necessary, align with third-party support and equipment vendors
• Recommend, schedule, and perform hardware maintenance, hardware and peripheral equipment improvements, upgrades, and repairs
• Perform other duties as assigned

Required Skills/Abilities

• Effective interpersonal skills and relationship-building skills
• Strong written and oral communication skills
• Ability to present ideas in user-friendly language
• Understanding of the organization's goals and objectives
• Self-motivated and directed
• Keen attention to detail
• Analytical and problem-solving abilities
• Able to prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation

Education and Experience

• At least two years' experience in the IT field or equivalent education

Working Conditions/Physical Requirements

• This position is on-site
• Able to lift/move up to 40 pounds, move from place to place, and stand for long periods of time
• Requires current and valid driver's license and current personal auto insurance
• Able to travel to DAP Health locations throughout San Diego and Riverside