Senior People Operations Business Partner

ABOUT CAREMESSAGE CareMessage is a social enterprise and the largest patient engagement platform for low-income populations in the United States. We deliver personalized health education and care coordination through text messaging — reaching patients where they already are, in the language they speak, at the moments that matter most. Unlike technology built for large health systems and adapted down, CareMessage is designed from the ground up for organizations serving low-income, historically marginalized communities. WHY JOIN US IN LEVERAGING TECHNOLOGY TO IMPROVE HEALTH EQUITY Many of us have had the experience of doing good work or building great products, but wondering if it is truly making an impact. At CareMessage, our mission is clear: improve health equity for low-income populations across the United States. Every role here connects directly to that purpose. We care deeply about the communities we serve, and we also hold a high standard for performance, collaboration, and integrity. Our ideal team members: - Deliver meaningful, measurable results - Invest in their teammates and build trust - Seek feedback and continually grow - Stay steady and solutions-oriented in ambiguity - Lead with integrity and responsibility - Communicate with clarity and empathy If you are motivated by impact, energized by collaboration, and ready to do some of the most meaningful work of your career, we encourage you to apply. If this sounds like you, we would love to meet you. _____________________________________ ABOUT THE ROLE At CareMessage, how we treat our own team shapes how our team shows up for the patients we serve. As our Senior People Operations Manager, your job is coaching managers to build teams that do their best work. From hiring, to developing, to coaching, to saying goodbye, you partner with managers and teammates to make sure the teammate journey is a successful one. You are also someone teammates can come to directly, maybe to understand how promotions work, what a benefit actually covers, or even how to raise something difficult. Our people management framework is intentionally designed to help managers manage better and teammates do better work. Part of this job is making that real rather than aspirational.

Being trusted by managers and teammates at once is the skill this role turns on. We have built good things here: a career framework, a structured hiring process, a teammate journey with real intention behind it. What we need is someone who makes them work in practice, consistently, whether it is a manager's first calibration cycle or their tenth. That is not a small job and it is not an administrative one. Done well, it is the difference between a framework people believe in and a document nobody opens. You will report to our Director of People Operations and work across all departments. WHAT YOU WILL DO HELP MANAGERS HIRE WELL - Review open roles before they're posted so the role, the level, and the budget align; raise with the hiring manager when something looks off. - Keep our applicant tracking system working well so interviewers have what they need, candidates have a consistent and positive experience, and our process helps us choose the right candidate for the job. - Watch for anything that makes the process slower or harder than it should be for candidates or managers – and fix it. - Keep the handoffs moving between our recruiting partner, hiring managers, and the People team, so nothing sits. COACH MANAGERS THROUGH PERFORMANCE AND GROWTH CONVERSATIONS - Partner with managers on performance conversations, calibration preparation, and applying the career framework to real people. - Help managers prepare rather than deciding for them. The goal is a manager who can hold the conversation themselves next time. - Keep career conversations happening across departments, and make sure teammates are driving those conversations, not just receiving them.