Customs Brokerage Specialist - S2

Employment Responsibilities Provide impeccable customer service. Prepare, analyze, and submit documentation to U.S. Customs, agents, and clients, ensuring compliance with applicable laws and regulations. Anticipate, identify, and resolve problems that could delay freight release or movement. Maintain relationships with correspondent brokers, T&B, and other service providers to exceed customer service requirements. Resolve banking and letter‑of‑credit issues. Advise customers on payment terms; obtain payment on delinquent accounts and complete accounting adjustment forms for review. Resolve billing issues and coordinate post‑entry activity on the customer's behalf. Enter accurate data or correct computer files. Perform root‑cause analysis as directed by the Account Administrator. Coordinate post‑entry activities on the customer's behalf. Manage the entry verification process and access client external systems as needed. Correspond with business partners via written, phone, or e‑mail. Produce operational trend reports and keep business partners apprised of the exception process. Receive and respond to pre‑alerts per customer SOP. Maintain general knowledge of FedEx products and services. Interact with customers, internal staff, departments, and management at all levels. Support Account Administrators with account‑management activities (exception logs, special spreadsheets). Perform entry reconciliation as needed. Develop and maintain a strong relationship with customer front‑line personnel. Facilitate entry processing, pre‑arrival and post‑arrival exception resolution, and perform other duties as assigned. Qualifications High School Diploma or GED required. Minimum 12 months of brokerage or transportation experience and/or customer service experience. Proficiency in MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner). Excellent verbal and written communication skills. Strong organizational, interpersonal, and problem‑solving skills. Ability to handle high volume and time‑sensitive work independently with minimal supervision. Detail oriented; knowledge of HTS classification and the harmonized tariff system. Knowledge of U.S. Customs regulations and relevant federal regulations. Paid training provided. Compensation and Benefits Pay: 17.38 – 28.96 USD hourly. On‑site, Tuesday through Saturday, 1 PM–9 PM. The Company offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement. Equal Opportunity and Fair Chance FedEx Logistics is an Equal Opportunity Employer including veterans and people with disabilities. Qualified applicants with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance, City of Los Angeles Fair Chance Initiative, San Francisco Fair Chance Ordinance, and California Fair Chance Act. The Company will not rely on wage history at any stage of employment. #J-18808-Ljbffr FedEx Logistics