Technical Support Engineer

Infotree Global Solutions

Technical Support EngineerLocation: Santa Clara, CaliforniaResponsibilities:Managing ticket queues to prioritize tasks.Hands on deployment of the latest server, network and storage hardware and peripherals.Troubleshoot and resolve hardware and software issues related to lab environments.Engage in the use of automation scripts for mass deployment and modifications of test beds.Work with R&D teams and vendors to remediate issues and process RMAs.Decommission hardware.Update firmware on servers, switches and components individually and using firmware update applications.Installation and configuration of ESXi through direct media and PXE execution.Update DNS server configurations to add/remove FQDN and IPV4 static bindings individually and in bulk.Work with Design and Architecture team on test bed planning.Deploy PDUs to racks and configure power monitoring utilities.Inventory management of hardware, components and peripherals for operational consistency.Create documentation for policies and procedures.

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Vacancy posted 4 days ago

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