SAP Eightfold AI Technical Support Engineer

We are seeking a proactive and detail-oriented Eightfold AI Technical Support Engineer with hands-on experience supporting the Eightfold AI platform and its key modules, including Talent Acquisition, Talent Management, and Talent Design.

Mandatory Skills

• Eightfold AI — Talent Acquisition, Talent Management, and Talent Design
• SQL
• JSON
• REST APIs and API integrations
• Technical Support / Application Support / Production Support

Key Responsibilities

• Provide end-to-end technical support for the Eightfold AI platform and its associated integrations.
• Troubleshoot and resolve technical issues across Eightfold modules, including Talent Acquisition, Talent Management, and Talent Design.
• Analyze application logs, API responses, and system behavior to identify root causes and implement effective solutions.
• Write and execute SQL queries to validate data, investigate discrepancies, and support reporting requirements.
• Troubleshoot REST APIs, validate request and response payloads, and analyze JSON data.
• Support integrations between Eightfold AI and other enterprise applications.
• Collaborate with internal teams, customers, and third-party vendors to resolve technical issues.
• Monitor support ticket queues, prioritize incidents, and ensure compliance with service-level agreements (SLAs).
• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
• Assist with system configuration, testing, deployment, and post-deployment support activities.
• Independently manage technical issues from identification through resolution, providing timely updates to stakeholders.
• Identify recurring issues and recommend improvements to platform reliability and support processes.

Required Technical Skills

• Eightfold AI Platform: Hands-on experience with Talent Acquisition, Talent Management, and Talent Design modules.
• Database & Querying: Strong SQL skills for data validation, analysis, and troubleshooting.
• APIs & Integrations: Experience with REST APIs, API troubleshooting, integrations, and payload validation.
• Data Formats: Strong understanding of JSON structures and data processing.
• Technical Support: Experience in Technical Support Engineering, Application Support, or Production Support.
• Troubleshooting: Ability to analyze application logs, identify root causes, and resolve complex technical issues.
• Incident Management: Experience managing support tickets, prioritizing incidents, and meeting SLAs.

Required Qualifications

• Minimum of 5 years of relevant technical support, application support, or production support experience.
• Hands-on experience with the Eightfold AI platform and its Talent Acquisition, Talent Management, and Talent Design modules.
• Strong proficiency in SQL, JSON, REST APIs, and technical integrations.
• Demonstrated ability to troubleshoot application issues and independently drive incidents to resolution.
• Strong analytical thinking, attention to detail, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills and a strong sense of ownership and accountability.