Flight Coordinator - Overnight

Communications Specialist

The Communications Specialist is responsible for coordinating flight operations for Superior Air Med, ensuring service excellence, customer satisfaction, and compliance with regulatory standards. This role manages requests for helicopters, fixed wing, or ground transport services for hospitals and emergency service agencies. The specialist continuously monitors the location of all transport units with a strong focus on safety.

Responsibilities

Essential Duties & Responsibilities:

• Operates radios and uses computer applications to dispatch helicopters and fixed wing aircraft
• Handles and accepts calls requesting medical transportation services
• Possesses knowledge of range, capabilities and limitations of aircraft and vehicles
• Ensures the most appropriate mode of transport and vehicle is assigned to each request
• Collects and maintains accurate records of information, including pre and post-transport documentation and transport records
• Verifies operational readiness of crews
• Develop effective solutions for customer service issues
• Ensure effective communications, both written and verbal

Qualifications

High School Diploma or GED required; Associate degree preferred.

Licensed Emergency Medical Dispatcher (not required, but a plus)

CPR Certified within 3 months of hire

CFC Certified within 1 year of hire

Valid Driver's License

Working knowledge of Microsoft Office

Ability to perform several complex tasks, prioritize various requests, and work under pressure to facilitate patient transport in a fast-paced environment

Must be able to type 30 words per minute

Be willing to work in a 24/7 environment that includes weekends and holidays

Preferred Qualifications

Prior dispatch experience in 911, Air Medical or EMS is a plus

Experience in Aviation as a Dispatcher or Pilot private or commercial is a plus

Hospital Transfer Center experience is a plus

Physical Requirements

Excellent manual dexterity and precise control of hands and fingers to handle complex, delicate supplies and equipment with accuracy. This includes frequent computer use for typing and accessing necessary information

Be able to interact with providers, colleagues, customers as well as patients and clients to effectively communicate with them verbally and understand spoken information and issues quickly as well as accurately