Customer Service Representative

Job Description Job Description We’re looking for a friendly, motivated Customer Service Representative to join our growing team! In this role, you’ll be the first point of contact for our customers, helping to ensure they receive exceptional service and timely solutions while supporting daily office operations. Currently hiring for a full-time or part-time Customer Service Representative/Dispatcher position.

What You’ll Do:

Answer inbound customer calls professionally and courteously
Follow company call scripts and procedures to gather customer information and schedule service appointments accurately
Respond to customer inquiries via phone, email, and other communication channels
Schedule and coordinate appointments while ensuring all customer information is entered correctly
Dispatch technicians to service calls and adjust schedules throughout the day to maximize efficiency and customer satisfaction
Perform estimate follow-up calls and communications to help customers move forward with recommended services
Prepare, mail, and distribute invoices, estimates, and other customer documents
Scan, upload, and organize paperwork and digital records to maintain accurate files and documentation
Troubleshoot and resolve customer concerns in a timely and professional manner
Maintain detailed and accurate customer records within company software systems
Stay up to date on company services, procedures, and product knowledge to provide the best customer support possible
Assist with general office and administrative tasks as needed
Contribute to a positive customer experience and help build lasting customer relationships
What We’re Looking For:

Prior experience in customer service, call handling, scheduling, sales, or a related field preferred but not required
Strong verbal and written communication skills
Comfortable answering phones and speaking with customers throughout the day
Strong organizational skills and attention to detail
Ability to multitask, prioritize tasks, and stay organized in a fast-paced office environment
Basic computer and office software skills
A positive, professional, and team-oriented attitude
Problem-solving skills and the ability to build rapport with customers
Why You’ll Love Working With Us:

Supportive team environment with opportunities to grow
A chance to make a real impact by helping customers every day
Fast-paced and engaging work environment
Opportunity to develop valuable customer service and administrative experience