Retail Sales Supervisor

Retail Sales Supervisor

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us! Reimagine what coffee can be. Reimagine what you can become. Let's grow together. Are you seeking a unique leadership opportunity with a purpose-driven brand? Join Nespresso as a Boutique Team Leader at our elegant retail boutique at University Village. As an integral member of our retail store leadership team, your primary focus is delivering excellence in people leadership, sales, service, and operations. You will not only love to sell but also coach our sales associates to become customer experience and product knowledge experts. Your dedication to creating exceptional coffee experiences for our customers and celebrating wonderful team performance sets you apart.

What's in it for you:

• Competitive pay – plus quarterly bonus for achieving team sales and service goals.
• Growth and development – At Nespresso, you have an opportunity to build a career that aligns with who you are. You will be supported in personal development and empowered to take ownership of your career journey.
• Caring culture – Nespresso is known for a culture that inspires you to be, feel and do your best, ultimately caring for our people in a supportive and collaborative team environment. Working with us is like a fresh cup of coffee – warm, welcoming, and revitalizing.
• Purposeful work – As a B Corp we view coffee as a force for good. Enjoy work that is making a positive impact for humans and our planet.

What we offer:

• Nespresso offers retail employees, performance-based incentives, and a total rewards package, which includes a free Nespresso machine and coffee product allowance, a 401k with company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more! (Incentives and/or benefit packages may vary depending on the position)

What you'll be doing:

• Drive results: Function as manager on duty, driving sales by maximizing overall store productivity and building customer relationships through exceptional experiences in a fast-paced environment. You will assist the ASM and SM in leveraging reporting and sales trends to help the store achieve key goals in sales, customer acquisition and service.
• Customer/hospitality driven: Cultivate personalized coffee experiences by using storytelling to share your knowledge of our coffee and our sustainability practices to build customer relationships. Delight our customers with complimentary coffee tastings and highlight your extensive product knowledge. Your expertise will help build our customer base and boost sales.
• Inspiring people leadership: Act to influence and inspire a team to drive sales and service performance through coaching and training.
• Excellence in operational execution: Ensure store standards are maintained; cleanliness, visual merchandising, and operational tasks (inventory/stock management, TQM compliance, and cash processes) Care about safety and create a safe, healthy environment for our employees and customers.
• Collaborative team player: Actively seek and provide feedback, build strong relationships with colleagues, and thrive in a collaborative team setting. You find ways to champion innovative ideas, adapt quickly to changes, and bring a growth mindset to creatively solve problems.

What you'll bring:

• You have 2+ yrs. experience in driving sales and leading a team in a high-volume retail environment.
• You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.
• You have effective communication, time management and analytical skills.
• You are punctual and available to work open and closing shifts, weekends, and holidays.