Member Service Representative - Gilbert Branch

Member Service Representative Position We are looking to hire a full‑time Member Service Representative with a strong work ethic and positive outlook. The role is central to our branch team, providing exceptional customer service, processing teller transactions, and promoting credit union products. Responsibilities include: Processing teller transactions, opening and closing accounts, and handling cash Conducting loan application interviews, processing loan applications, and funding loans Updating member information and maintaining accurate records Assisting members in the teller line and ensuring a balanced cash drawer Achieving individual and team sales goals while keeping up‑to‑date on all credit union products Promoting the credit union’s financial services and solutions to meet member needs Heading to other branches on occasion Qualifications High school diploma or equivalent At least one year of current financial institution experience as a teller or member service representative, or two years of sales, retail, or customer service experience with cash handling responsibilities Intermediate level proficiency with Microsoft Office (Word, Excel) and other software applications Exceptional customer service skills and ability to offer solutions that meet member needs Flexibility to travel to other branches as needed Preference for working knowledge of Symitar (Episys) and bilingual English/Spanish skills Benefits Pima Federal’s robust benefits package includes: Insurance: medical, dental, vision (generous credit union contribution); 100% company‑paid life insurance, short‑term disability, long‑term disability, and employee assistance program; flexible spending account options and other supplemental coverage Retirement: 401(k) plan with company match; 100% company‑funded pension plan Generous paid time off, including 11 paid holidays Tuition reimbursement, on‑demand pay, and one‑on‑one financial planning Award‑winning wellness program and on‑site car repair service Comprehensive employee appreciation events, paid volunteer time, and a healthy work‑life balance As a full‑time employee, you will also be part of a supportive culture that values relationships over transactions. Apply today to join our team. #J-18808-Ljbffr Pima Federal Credit Union