Inbound Supervisor

Inbound Supervisor

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years.

The Inbound Supervisor oversees inbound logistics, 3PL operations, reverse logistics, and quality control to ensure inventory moves efficiently and accurately through the distribution center. This role coordinates deliveries and receiving appointments, monitors inbound and returns KPIs, resolves inventory and receiving discrepancies, and partners with warehouses, carriers, vendors, customer service, QC, and 3PL teams to address operational issues.

The position also manages customer returns, ensures accurate inspection and grading of returned inventory, coordinates quality and compliance investigations, and supports vendor chargebacks and damaged/quality-fail inventory dispositions. Additionally, the Inbound Supervisor identifies process gaps, analyzes operational data, and supports continuous improvement initiatives focused on inventory accuracy, productivity, workflow efficiency, and customer experience.

Inbound 3PL Management

Coordinate inbound deliveries and appointments with logistics team, carriers and 3PL partner

Partner with warehouse to ensure timely and accurate receiving

Investigate receiving discrepancies and work with planning, vendors, carriers and 3PL to resolve issues

Monitor inbound KPIs such as on time delivery, dock to stock, appointment compliance, receiving accuracy

Communicate daily inbound priorities and exception to relevant internal stakeholders

Reverse Logistics

Coordinate daily flow of customer returns into the distribution center

Monitor returns volumes and processing timelines to ensure returns are within SLA

Partner with QC to maintain a high standard of return to stock items. Ensure inventory is accurately inspected and graded

Partner with customer service team on returns exceptions (missing, damaged, incorrect items)

Identify trends in returns discrepancies and work cross functionally to improve overall returns rate

Quality Control Operations

Investigate inventory discrepancies, vendor shipping shortages, and recurring customer return reasons

Manage chargebacks and vendor non-compliance documentation when inbound shipments fail to meet our brand's strict packaging and product specifications.

Coordinate final dispositions for damaged, returns, or quality-fail stock

Partner with 3PL to conduct physical inspections shipments for fabric defects, stitching consistency, hardware functionality (zippers, snaps), sizing accuracy, and proper ticketing/packaging

Continuous Improvement & Innovation

Identify opportunities to improve Inventory accuracy, productivity, workflow, and customer outcomes

Use operational data, investigation findings, and team feedback to identify root causes and solutions

Support the implementation of process, system, and workflow improvements

Contribute to continuous improvement projects and provide practical floor-level insight

Capabilities & Experience

23+ years' experience in Inventory, fulfilment, warehouse, or DC operations

Strength in team leadership, performance coaching, and cross-functional collaboration

Experience with Warehouse Management Systems (WMS), Microsoft Excel, Shopify, Google Suite, Inventory Planner and communication tools to oversee and optimise Inventory processes

Strong analytical and problem-solving skills, with the ability to interpret stock trends and drive process improvements

Knowledge of compliance, safety (WHS), and inventory management practices relevant to stock control.

Excellent communication skills, both written and verbal, with the ability to engage and motivate a diverse team

Qualities & Attributes

Proactive and accountable

Highly organised and detail-oriented

Calm and solutions-focused under pressure

Confident communicator and team supporter

Data-driven and improvement-focused

Customer-focused

Leads by example

Comfortable taking ownership and making decisions

Key Collaboration Points

3PL Team - Provide daily direction, coaching, task allocation, and support to maintain productivity and accuracy.

Planning & Merch - Coordinate inbound priority to support launches, marketing events and important replenishments

Orders Admin & Customer Experience - Resolve failed actions, stock issues, and urgent customer orders within required timeframes.

IT & Systems - Escalate and support the resolution of WMS, system, and technical issues impacting Inventory operations.

DC Leadership & HQ Teams - Support cross-functional initiatives, process improvements, and operational changes as required.

Salary range: 72-80k