Austin Aviation - Public Information Specialist Senior (Social Media)

About This Position About Austin-Bergstrom International Airport Owned by the City of Austin and operated by the Department of Aviation, Austin-Bergstrom International Airport is an economic engine, supplying over 74,000 direct and indirect jobs in the Central Texas region. Now, as we build the airport's largest improvement program in its history, we are redefining the travel experience in one of the fastest-growing cities in the United States. This is an exciting opportunity to join the team behind Journey With AUS, the airport's expansion and development program, where bold ideas, cutting‑edge infrastructure, and a shared commitment to excellence are taking flight. Job Description: Public Information Specialist Senior (Social Media) Purpose: Under general supervision, this position is responsible for the dissemination of news and information to the general public, City employees, and the media regarding departmental and/or Citywide programs. These duties may contribute to any or all of the following areas: marketing, public relations, media relations, and publication of documents for internal and external education and communication. Duties, Functions and Responsibilities: Works on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Primary responsibility for larger individual projects or act as an account representative for client departments and programs. Develops long-range strategic plans. Writes plans, organizes, directs, coordinates and edits articles for publication in a variety of forms, including electronic publication. Coordinates all aspects of production of marketing materials. Performs media relations duties to include: media buying, news releases, and fielding questions from media. Coordinates public relations duties to include: public and school education, presentations, tours of public facilities, and requests for information from the general public. Designs, researches, writes and edits newsletters and releases for internal or external use. Produces public service announcements and videos for promotional use. Responsibilitie s - Supervisor and/or Leadership Exercised: May train and lead others. Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of public information, marketing, public relations, media relations programs. Knowledge of the principles associated with the role of meeting the necessary standards of customer service. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. - Skill in data analysis and problem solving. Skill in planning and organizing. Ability to interpret policies and guidelines. Ability to write articles for publication. Ability to work with frequent interruptions and changes in priorities. Ability to lead and train others. Ability to establish and maintain good working relationships with other City employees and the public. Minimum Qualifications: Graduation with a Bachelor's degree from an accredited college or university with major coursework in Marketing, Public Relations, Journalism, Advertising or related field plus four (4) years of progressive experience in developing and implementing programs of public information, one (1) of which was in a team leader/coordinator capacity. Experience may substitute for the education up to the maximum of four (4) years. Licenses and Certifications Required: None. Preferred Qualifications: Demonstrated experience in crafting, scheduling, and optimizing high-impact content across major platforms (e.g., X, LinkedIn, Instagram, Facebook). Proficiency in multimedia tools-such as the Adobe Creative Cloud suite (Photoshop, Premiere Rush/Pro) or Canva-is essential for producing professional-grade graphics and short-form video content on tight deadlines. A solid foundation in public sector or corporate communications, with the ability to navigate sensitive topics and high-pressure environments. Candidates must understand how to maintain institutional tone, manage public sentiment, and execute rapid-response protocols during unplanned events or service disruptions. Proven ability to translate social media metrics into actionable insights. Experience in actively monitoring online conversations and fostering positive, professional interactions with a diverse public audience. Exceptional written communication skills with the ability to adapt complex, technical, or bureaucratic information into accessible, engaging, and brand-aligned content. The candidate must have a rigorous eye for det #J-18808-Ljbffr Austin Texas