Front Desk Agent

Front Desk Agent OpportunityJoin White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We are committed to operational excellence and delivering outstanding results across every aspect of the guest experience. Success at White Lodging is built on accountability, performance, and execution — we set high standards, solve problems quickly, and work together to achieve exceptional outcomes for our guests, associates, and properties.We are seeking a Front Desk Agent who is motivated by achieving goals, maintaining high performance standards, and contributing to the success of hotel operations in Milwaukee, WI. In this guest-facing hotel front desk role, you will execute check-in and check-out procedures, manage reservations, resolve guest concerns, and support the overall performance objectives of the hotel. The ideal candidate has strong communication skills, a results-oriented mindset, and the ability to thrive in a fast-paced hospitality environment. No prior hotel experience is required — this is an excellent opportunity for individuals looking to build a career in hospitality operations, hotel management, and property leadership with a company that invests in its people.Starting pay at $16.50/hour + performance based incentives with potential for additional $50+/week.What You'll DoExecute check-in and check-out procedures accurately and efficiently to support smooth hotel operationsAchieve high standards of front desk performance through accuracy, responsiveness, and attention to detailEffectively manage reservations, room assignments, and guest account information to ensure operational efficiencyResolve guest concerns promptly and decisively to achieve positive outcomes and minimize service disruptionsMaintain complete knowledge of hotel services, room inventory, rates, and amenities to support informed decision-making and operational successEnsure all cash handling, credit processing, and accounting procedures are completed accurately and in accordance with established standardsPrioritize tasks effectively in a fast-paced environment to meet deadlines and operational objectivesContribute to front desk productivity by maintaining organization, efficiency, and consistency throughout each shiftSupport hotel performance by maintaining accurate records and protecting the security and confidentiality of guest and hotel informationMaintain lobby and entrance standards that support operational excellence and property presentation goalsAdapt quickly to changing business demands and operational prioritiesPerform other duties as assignedWhat You'll BringStrong communication skills and the ability to execute responsibilities with accuracy and professionalismA results-oriented mindset with a focus on achieving high performance standardsStrong problem-solving skills and the ability to make effective decisions under pressureThe ability to manage multiple priorities and maintain productivity in a fast-paced environmentHigh attention to detail and commitment to accuracyPersonal accountability and a demonstrated ability to follow through on responsibilitiesThe ability to adapt quickly to changing operational needs and prioritiesA commitment to continuous improvement and achieving performance goalsWhat You Can Look Forward ToDailyPay — get paid when you need itAdvanced scheduling with easy shift swapping via our appUnlimited employee referral bonuses401(k) with company matchPaid time off (PTO) with rolloverComplimentary wellness toolsLeadership development & tuition reimbursementDiscounts on hotel rooms, dining, and travelGrowth opportunities across multiple hotel properties in your marketEmployee Assistance Program (EAP)Full-time associates also receive:Medical, dental, and vision insurance — starting day 1Life and disability insurancePaid parental leave