Customer-Facing Engineering Manager — AI SaaS Platform
Workweave
A dynamic tech startup in San Francisco is looking for an exceptional forward deployed engineering manager CSM to enhance customer engagement and support. You will manage customer relationships post-sale and collaborate with technical teams to troubleshoot issues efficiently. Ideal candidates will have a background in engineering or product management and possess strong communication skills. This role promises a high level of ownership and impact from day one in an innovative environment. #J-18808-Ljbffr Workweave
$213k - $250k
...harnesses the power of AI to transform how... ...their teams and customers, automate... ...career. As the Manager of the Sales Engineering team for the Industry... ...of the platform to effectively communicate... ...lead a customer‑facing team; including... ...related to SaaS systems. Exceptional...PlatformCustomerRemote workWork from homeFlexible hours$217k - $312.2k
...Senior Engineering Manager – Workspace Platform – San Francisco, California At... ...world's best data and AI infrastructure platform so our customers can use deep data insights... ...critical customer‑facing capabilities across... ...backend developers in a SaaS environment....PlatformCustomerLocal areaWorldwide- A leading data and AI company seeks a Senior Engineering Manager for Customer Experience Intelligence in San Francisco. You... ...customer interactions across the platform. Ideal candidates have over 10... ...with a focus on building customer-facing workflows and automation. The...PlatformCustomer
- About the Role As a Senior Engineering Manager, you will lead the team owning both... ...infrastructure of Databricks' AI Runtime (AIR) product. You'll shape customer-facing capabilities while designing for... ...collaborating closely across the platform, product, infrastructure, and...PlatformCustomer
- About the role We are seeking an Engineering Manager who will lead the RCM Core Backend Team at... ...the RCM Product team to build customer-facing features on top of our solutions, as... ...major backend systems and automation platforms that power our RCM products, ensuring...PlatformCustomerShift work
$237.6k - $288k
About this role As an Engineering Manager on the Managed AI team at Crusoe, you will play... ...building our next-generation platform for the full lifecycle of... ...that powers AI for customers globally. This is an on-site... ...ecosystems (e.g., vLLM, Hugging Face, Triton). Personal...PlatformCustomerWork at office$250k - $280k
...Hightouch is the modern AI platform for marketing and... ...impact for our customers. We approach... ...customers. Our Solutions Engineers are instrumental... ...excel at project management, and are... ...services, retail, SaaS, and similar enterprises... ...customer-facing team. On-Target Earnings...PlatformCustomerShift work$500 per month
...being reimagined—and customers expect every interaction... ...proprietary BankGPT platform , this assistant is positioned... ...Role We are building AI-native, agentic... ...looking for a Hands‑On Engineering Manager - Agentic AI Products... ...reasoning into customer‑facing workflows. Champion...PlatformCustomerWork at office$405k
# Engineering Manager, Cybersecurity ProductsAnthropic·San Francisco... ..., and steerable AI systems. We want AI to... ...products, and stay close to customers so the team builds the... ...hardening, and platform investments, with PM and... ...orchestration, customer-facing surfaces, CI and...PlatformCustomerVisa sponsorship$280k - $300k
...access to cutting-edge AI innovation so that any... ...data problems. With customers ranging from some of the... ...explore our AI Hub platform, uncovering essential... ...instantaneously. As an Engineering Manager at Instabase, you will... ..., and related tools. SaaS & Enterprise Experience...PlatformCustomerWork at officeWorldwideFlexible hours$240k - $300k
...join us Brex is the AI-powered spend platform. We help companies spend... .... AI at Brex AI Engineering at Brex is redefining... ..., optimizing spend, managing workflows, and... ...decisions on behalf of our customers. By deeply... ...building a consumer-facing conversational AI product...PlatformCustomerWork at officeRemote workWork from home3 days per week$279k - $377k
...Viber, Mixpanel’s AI‑first digital analytics... ...industry‑leading platform that combines... ...delivers insights that customers trust. About the Team Mixpanel Engineering is a small, fast‑... ...are no project managers, QA teams, or separate... ...‑world, customer‑facing web applications....PlatformCustomerContract work$216k - $270k
About the role At Scale AI, our mission is to accelerate... ...work with enterprise customers and governments, to deepen... ...looking for an Infrastructure Engineering Manager to help shape the future of... ...applications, enterprise SaaS products, and platform capabilities that redefine...PlatformCustomerFull time$219k - $329k
...next Senior Software Engineering Manager to lead the team... ...freely while the platform handles the complexity... ...guided workflows, AI-assisted content,... ...delivers real customer value, favoring rapid... ...on a customer-facing revenue surface).... ...Experience in B2B SaaS, nonprofit technology...PlatformCustomerFull timeWork at officeFlexible hours$221.9k - $390.3k
...Salesforce is the #1 AI CRM, where humans with agents drive customer success together.... ...alignment across Engineering, Product, Sales,... ...Engagement & Stakeholder Management Serve as the... ...with CRM, SaaS, or cloud‑based enterprise... ...— Salesforce platform experience strongly...PlatformCustomerWork experience placement$405k
About the Role As the Engineering Manager for Data Architecture, you will... ...critical data, ranging from customer‑facing PII data like prompts and exchanges... ...into a world‑class platform that powers our rapidly expanding... ...the highest standards for AI safety and regulatory...PlatformCustomerImmediate startVisa sponsorshipFlexible hours- ...growing revenue lifecycle platform that manages the entire revenue... ...ERPs to give customers a unified, compliant... ...recognized names in AI and SaaS. About the Role We're... ...looking for a Senior Engineering Manager to lead the... ...on the most customer‑facing product in the platform...PlatformCustomer
- Notion is hiring an Engineering Manager for its Search & Context Platform in San Francisco. You will lead a technically deep team building scalable, production... ...direction, manage platform scope for internal customers, and make hard tradeoffs to move product velocity while...PlatformCustomer
- ...to apply for the Engineering Manager role at Heidi... ...will practice with AI systems that free them... ...in bringing Heidi’s platform to life for US customers. What youll do:... ...engineering teams in B2B SaaS or enterprise... ...zones and with customer-facing teams. Experience...PlatformCustomerFull timeLocal areaFlexible hours
$215k - $240k
...About the Role As an Engineering Manager at Crunchbase, you... ...our business and customers. Guide... ...explicit. Support AI‑enabled product experiences... ...delivering production SaaS products. Strong... ...and deliver user‑facing features. Demonstrated... ...to shared platform components, developer...PlatformCustomerWork experience placementRemote workWork from homeHome office$208k - $300k
...behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal... ...Whether you're building on our platform, supporting our customers... ...We are looking for a Sr. Engineering Manager to join our Platform team... ...management, as well as SaaS vendor relationships. You...PlatformCustomerWork at officeLocal areaRemote workWork from homeMonday to FridayFlexible hours$405k
...interpretable, and steerable AI systems. We want... ...researchers, engineers, policy experts,... ...how fast customer, partner, and product... ...developer experience and platform foundations for... ...infrastructure for consumer-facing products Have 5+... ..., including managing and growing teams...PlatformCustomerWork at officeVisa sponsorshipFlexible hoursShift work- ...Team The Reliability Platform is a key pillar of... ...tools, and AI Agent enablement to... ...their IDE. Incident Management - Defining and delivering... ...4,000 internal customers and abstract... ...Role As a Software Engineer on the Reliability... ...or applicant will face discrimination or...PlatformCustomerFlexible hours
$2,000 per month
...is a data-mesh-native platform built to meet the challenge... ...build a world where AI/ML and analytics are... ...Infrastructure Engineer , you will help lead... ...for provisioning and managing the Nextdata OS in multiple... ...deployment of the OS in PaaS, SaaS and customer cloud environments....PlatformCustomer- ...VP of Engineering We are hiring a VP of... ...treatment for weeks facing $30,000 monthly... ...we build an AI automation powerhouse... ...to 7+ figure customer contracts in just... ...Proven experience managing and scaling... ...Background in enterprise SaaS or AI-driven platforms. Experience...PlatformCustomerFull timeTemporary workLive inNight shift
- ...OPAQUE is the Confidential AI company born from UC... ...sensitive data. The platform delivers runtime governance... ...every AI workflow. Customers include ServiceNow, Anthropic... ...healthcare. Principal Engineer - Open Agent Governance... ...technical, customer‑facing engineering role spans...PlatformCustomer
- Join to apply for the Senior Engineering Manager, AI role at Jobright.ai 1 day ago Be among the first... .... Jobright is an AI-powered career platform that helps job seekers discover the top... ...technologies to drive innovation and enhance customer experience. Responsibilities: • Build,...PlatformCustomerFull timeH1b
- ...Head of Solutions Engineering About the Company Leading AI technology firm... ...touch, named-account customer approach to a broader... ...direct line management of a team of solutions... ...enterprise data platform. They must be comfortable... ...remit of customer-facing technical...PlatformCustomer
- Mintegral, a leading mobile advertising platform, is looking for a Product Manager to lead the development of AI SaaS products. This role involves owning... ...roadmap and collaborating with engineering and sales teams to address customer needs. The ideal candidate has over...PlatformCustomer
$140k - $185k
Principal Cloud Engineering and Production Operations... ...power critical customer‑facing services and... ...reliable configuration management and environment... ...observability platforms (Prometheus,... ...high‑availability SaaS or networking environments... ...Exposure to AI/ML infrastructure...PlatformCustomerFor subcontractorLocal area
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