SHINE Program Specialist

SHINE Program Specialist

At Elder Options, our mission is our passionate purpose. We are seeking people like you who want to join our caring, credible and committed family of dedicated professionals and who want to support our aging and disabled communities with all the resources they need to stay happy, healthy and safe.

Salary: $41,350.40

Job Overview:

Elder Options is seeking a qualified individual to fill a full-time, professional position for the SHINE (Serving Health Insurance Needs of Elders) Program. Candidates must have excellent communication and customer service skills, strong computer skills, be self-directed, organized and have the ability to prioritize work effectively. Human service/aging network experience a plus. Must be caring, credible and committed. Candidates cannot hold an insurance license. Travel throughout sixteen county area is required and is reimbursed at State rate.

Key Responsibilities:

SHINE is a volunteer-based Medicare counseling program under the auspices of the Florida Department of Elder Affairs and Elder Options, covering a 16-county area in north central Florida, with offices in Gainesville. SHINE volunteers and staff are a dedicated, highly trained, unbiased and respected corps of individuals who provide assistance regarding Medicare by phone, at established counseling sites throughout the service area, and via web-based platforms.

The SHINE Program Specialist supports the SHINE Program by assisting with the following:

• Providing administrative support to the SHINE Liaison, volunteers, and the program overall
• Coordinating the provision of materials and supplies
• Managing volunteer equipment, materials, and supplies
• Maintaining the database of volunteer records, training, activity time, and equipment
• Providing Medicare counseling to beneficiaries, families, and caregivers
• Participating in SHINE presentations and outreach activities
• Producing and distributing reports

Minimum Qualifications:

Bachelors degree (B.A./B.S.) from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience.

Required Skills and Abilities:

Successful completion of the SHINE Basic Training, SHINE Presentation Skills Certification, and training for STARS, MIPPA, and SMP is required for maintaining this position. Training will be provided. Regular and consistent attendance is essential to perform the vital functions of this position. This role requires the use of discretion, independent judgment, ability to make complex decisions, and the ability to perform a variety of advanced technical duties, many of which are time sensitive in nature.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stand, walk, climb, or balance; and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 20 pounds.

Preferred Qualifications:

Experience working with older and/or disabled adults. Ability to effectively communicate difficult concepts to older and/or disabled adults. Experience working with volunteers.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

ADA/EOE. Level 2 background screening and driver record check are required.