Limited Service Customer Service Representative (Remote - VA)

Limited Service Customer Service Representative (Remote - VA)

Essential Duties and Responsibilities:

• Provide callers with informed and objective responses to complex concerns in regard to eligibility guidelines and policies, access to care issues, and escalated concerns.
• Respond effectively to all forms of inbound and outbound contacts.
• Process workflow documents, which include income, identity, and other eligibility verification documents.
• Accept new knowledge of policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.

Minimum Requirements - High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience. Ability to work independently in a remote environment. Must be a resident of Virginia. High level of empathy, especially when interacting with individuals in vulnerable situations. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 17.50 Maximum Salary $ 17.50